Unassignment of technicians from service order operations
- proaxia
(S4)PACG 200 SP04
If a technician was assigned to an activity directly in SAP ECC/S4 (see field /PACG/ECM_VSCTD - Service Call types definition | (S4) PACG 200 SP02 Automatically dispatch/release activity) and then unassigned from the service order operation, the special UDF COR_CLOUD_AssgPlan in the activity idoc will be set to ‘UNASSIGN’.
No customizing changes are needed with regard to the UDF COR_CLOUD_ASSGPLAN
Consequently, after removing technician from a service order operation, the activity moves back to the activity list.
Example
Make sure that field /PACG/ECM_VSCTD - Service Call types definition | (S4) PACG 200 SP02 Automatically dispatch/release activity is set to ‘Release’ or ‘Plan’.
Assign a technician to an FSM relevant service order operation.
Notice what value is set for the special UDF in the outbound activity idoc:
The activity is released on the planning board:
Remove the technician from the operation in SAP ECC/S4:
The special UDF’s value in the outbound activity idoc changes to ‘UNASSIGN’:
The activity is no longer assigned to the technician in FSM, it can be found in the planning list instead:
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