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User should be assigned the PFCG role roles ‘/DBE/WORKSHOP_CONTROLLER’ and ‘/DBE/SERVICE_ADVISOR_UI’ for accessing and working with ‘Dispatch Monitor’.
Master Data need to be properly setup
For unplanned appointments e.g. vehicle breakdown, the process starts with the VSS order (configured for day-based planning) as a leading order type which creates the ‘Day based” SRS appointment on save.
Time-Based (planned appointments) should be created using the current process of online appointment scheduling (OAS) or SRS Appointment to be planned using workshop planner.