Page Comparison

Configuration Step

Customizing transaction

Corresponding sending transaction

Specify whether time efforts/work time reported in FSM should be stored as CATS entries or order confirmations. Specify the entry profile and how cost center should be determined. This customizing transaction is relevant for both time efforts and work times.

/PACG/ECM_CTET - Time posting settings

During inbound time effort processing, time records for confirmation and CATS can be optionally split into two and more postings, each with different activity type and attendance/absence type.

/PACG/ECM_CSPLIT - Time Effort - Time Frames for Activity Type (additionally it must be enabled in transaction

[OBSOLETE AS OF (S4)PACG 200 SP12] /PACG/ECM_SCTD – VSCTD - Service Call types definition: Overview and Detail, field ‘Split conf’ (you can also use /PACG/ECM_VSCTD - Service Call types definition or /PACG/ECM_SCTD_ALV - Service call types definition (ALV))

Time efforts are reported together with so-called time tasks, which contain information about SAP activity type. Time tasks can be created individually for each service order or once per each technician (recommended).

/PACG/ECM_SCG - Service call general settings , fields ‘No time task’/

Specify activity types relevant for time task generation

/PACG/ECM_SOLAF - Activity types for time tasks

Customize how work time reported in SAP FSM should be processed in SAP ECC/S4, depending on the selected work time task. For work times stored as CATS, specify the activity type and attendance/absence type. Work times can be also posted with reference to orders or WBS elements.

/PACG/ECM_VWRKTC - Work Time Task Definition

/PACG/ECM_WRKTTSND - Work Time Task

Configuration Step

Customizing transaction

Make sure that relevant technicians are added as owners to their van stocks/central stock. It’s necessary to consume unplanned materials or take reserved materials to own stock.

/PACG/ECM_WRHSE - FSM warehouse & additional owners, tab ‘Additional owners’

Specify which movement types should be performed for material consumption/stock transfer carried out on the FSM mobile app, depending on a reserved material scenario.

/PACG/ECM_SCTDM – Mvmts for mat. consumption in FSM

During reserved material consumption, a technician can be prompted to enter additional information, such as filling UDFs. This can be enabled for serialized, batch-managed, all or none materials of a given type.

https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/31953976/PACG+ECM+ITYPE+Material+Group+and+Company+assignment-! , field ‘RM TrP’

When consuming a serialized part (a serialized item representing an equipment), it can be installed in equipment structure or replace another equipment (trigger dismantle of an existing part).

https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/31953999/PACG+ECM+ICONF+-+Item+Configuration-! , fields ‘UDF Equi Ins./Unins.’, ‘Forced Update’

Specify which user status should be set to an order if a material consumption fails and is put to COGI

[OBSOLETE AS OF (S4)PACG 200 SP12] /PACG/ECM_SCTD – VSCTD - Service Call types definition: Overview and Detail, field ‘SO St. MDOC f.’User Status for failed GM’

Configuration Step

Customizing transaction

Specify if automatic billing/debit memo request should be created after checkout. Check if unprocessed idocs exist for a service order before proceeding with final confirmation for operations.

[OBSOLETE AS OF (S4)PACG 200 SP12] /PACG/ECM_SCTD – VSCTD - Service Call types definition: Overview and Detail, fields ‘Automatic billing’‘Create a debit memo req. after checkout’, ‘Check IDOCs’

Optionally review failed service call/activity idocs directly from GOS menu

SM30, table SGOSATTR, learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37136054#(s4)PACG200-SP05-Unproc.Idoc-Stat--%5BhardBreak%5D(User-Status-for-Unprocessed-Idocs). See also other FSM Cloud Connector-related GOS options.

Map the rating levels from SAP FSM with own values

/PACG/ECM_SRAT - Service Rating