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Since SAP S/4 no longer supports sales activities, a new object – E4C FSM Activity has been created, with proper transactions to manage it. It's recommended to all FSM Cloud Connector users to use solely this new object. Already existing sales activities can be easily transformed into E4C activities with the migration program.

The migration program can be found in /PACG/ECE package (program /PACG/ECE_ACTIVITY_TRANSFER).

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Prerequisites

For the migration program to run correctly, the ‘E4C ‘FSM Activity’ flag in transaction/PACG/ECM_CPROP - General Properties of E4CFSM Cloud Connector must be enabled first. The activity type cannot be determined unless this flag is switched on.

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Data Selection

To transfer sales activities to E4C activities using the migration program, the ‘Data selection’ section of it must be filled carefully. Leaving these fields empty results in migration of all the sales activities found.

To transfer one particular sales activity or a range of activity numbers, use the ‘Sales activity no.’ field.

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Configuration update

Leave the ‘Change IDOC processing class’ option empty if you want to transfer activities, not configuration (for changing only the configuration classes, see the Post migration section).

Running the program

After filling the ‘Data selection’ and ‘Configuration update’ sections of the program, the user can run the program in either a test mode, or a regular mode.

To run the program in the test mode, make sure to check the ‘Test run’ option.

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If the newly migrated activities should be sent to FSM the checkbox ‘Send activities to FSM’ must be ticketed. Otherwise activities will not be sent. In the older version of this report activities were sent to FSM by default.

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The program will display a warning window with a number of activities to transfer, and then logs showing which activities can be transformed, have already been processed or can't be mapped - no changes will be made in the database, however.

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title Click to see the same activity as an E4C activity (after running the migration program) in transaction /PACG/ECM_ACTI_VC03

Post migration

Once the migration is done and successful, set up the configuration for the E4C activity FSM Activity for your business process if it's not created already.

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From this moment new activities created will be E4C activities.

Post migration configuration update

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• Inb. Data Create.Class - Change 'Incoming Message Attributes' for the message type /PACG/ECM_ACTIVITYIN - Inb. Data Creation class /PACG/ECM_CL_S_IDOC_I_ACTIVI_E

• IDOC Creation Class - Change the 'Outgoing Class Assignment' for message type /PACG/ECM_ACTIVITYOUT - Idoc Class /PACG/ECM_CL_S_IDOC_O_ACTI_E

• Data Selection Class - /PACG/ECM_CL_S_SEL_ACTIVITY_E

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Technical overview

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title Click to expand the technical overview
Sales activity – E4C FSM Activity Mapping Table E4C FSM Activity table field Source Source table field Description ACTNR VBKA VBELN E4C FSM Activity Number (SD document no. of a sales activity in sales support) VKORG VBKA VKORG Sales Organization VTWEG VBKA VTWEG Distribution Channel SPART VBKA SPART Division ACTI_TYPE Based on E4C FSM Activity code mapping in /pacg/ecm_actmae and VBKA KTAAR Activity type ACTI_STATUS Based on SAP status mapping in /PACG/ECM_STAMAP and VBKA KTAST Activity status KUNNR VBPA KUNNR Customer number (Partner number) KUNWE VBPA KUNNR Ship-to-party CONTACT VBPA PARNR Number of contact person PERNR VBPA PERNR Personal Number ACTI TOPIC Activity topic SUBJECT Mapped from a text object with key value "TEXTID_SUBJ", name <sales activity number> and object "VBKA" Subject TECHNICIAN Technician ADDRESS Mapped from a text object with key value "TEXTID_ADDR", name <sales activity number> and object "VBKA" Address – object key PREV_ACTNR VBKA VGBEL E4C Reference Activity Number (Document number of the reference document) SOURCE ACTNR E4C Source Activity Number ACTI_START_DATE VBKA KTABG Activity start date ACTI_START_TIME VBKA KTABT Activity start time ACTI_END_DATE VBKA KTAEN Activity end date ACTI_END_TIME VBKA KTAET Activity end time DURATION Duration in minutes ACTI_REM_DATE Activity remainder date ACTI_REM_TIME Activity remainder time ACTI_CHECKEDOUT Proaxia append for VBKA table /PACG/ECM_CHECKEDOUT E4C CheckedOut COMPID /PACG/ECM_SAASG COMPID E4C Company ID SERVICE_RATING VBKA Fields starting with "KTA-" and ending with a value predefined for each company Service rating AUFNR If an object relationship is found, object key is assigned the value of the order number, uses RELGRAPHLK structure objkey_b Order number VORNR AFVC VORNR Operation/Activity Number UVORN AFVC VORNR Suboperation QMNUM Notification number MANUM Sequential task number EQUNR Equipment number TPLNR Functional location TEAM_ID Team Id TIMEZONEID Time zone EXECSTAGE FSM Execution stage fOBJ_REF_TYPE Manual, "Service call" (if order number not initial) or "Business Partner" (order number initial) Cloud message type OBJKEY /PACG/ECM_ACTI If order number not initial, object key is assigned the value of the order number (AUFNR), otherwise KUNNR Oder number or Customer number RELEAS_UDF_SEND Release UDF was sent (or not) ERDAT Date on which record was created ERZET Entry time ERNAM Name of person who created the object AEDAT Changed on AEZET Time last change was made AENAM Name of person who changed object LOEKZ Marked for deletion CLOUD_CREATED Activity created from CloudApp CHANGEDBYSAP Activity dates where changed by SAP DUMMY Single-character Indicator After the transformation process, regardless of its success, subroutine manage_number_ranges is carried out, assuring the activity number range status is equal to the highest sales activity number range status. Number range objects are maintained in transaction SNRO. RV_BELEG (no 23) - Number ranges for SD documents (sales activity) /PACG/ECM1 – Number ranges for E4C Activities

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