With a new approach, time tasks have only one reference – person. If the ‘Task for technician’ field is set in transaction /PACG/ECM_SCG - Service call general settings , tasks are sent only once, with the user data (/PACG/ECM_USERMASTER – User), and they are assigned to a person.
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Set the ‘Task for technician’ and ‘No task’ fields in transaction /PACG/ECM_SCG - Service call general settings .
Send a user to the cloud using transaction(or have it sent automatically when saving /PACG/ECM_MAINT_USER - FSM users / Users → /PACG/ECM_USERMASTER_ALV_USERS - Mass User Maintenance). This generates a time task time task with a reference object of ‘Person’ and task key ‘SCUSU/[CLOUD USER NAME] [ACTIVITY TYPE]' (see transaction /PACG/ECM_SOLAF - Subtasks - FilterActivity types for time tasks for activity type ranges).
Create a new service order in SAP, assign an activity to a technician, release, then in the mobile app create a new effort for a given operation, choosing a task related to the technician.
Idoc of type /PACG/ECM_ITYPE_SCALL_TASK generated after sending a user to the cloud.
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The technician’s task can be found in the FSM mobile app while creating an effort for the assigned operation. It’s placed among other person-related tasks.
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The ‘Task for technician’ option is recommended when time tasks are not service order but person dependent. The setting should be used with the ‘No task’ field checked as well.
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Example
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See the ‘Configuration’ section in: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/109969456/Time+tasks+-+standard+approach#Configuration
Steps
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Send a user to the cloud with transaction the sending transaction or have it sent automatically by saving /PACG/ECM_
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MAINT_USER - FSM users. This should cause a generation of /PACG/ECM_ITYPE_SCALL_TASK idocs – one for each activity type set in transaction /PACG/ECM_SOLAF -
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/PACG/ECM_SOLAF - Subtasks - FilterActivity types for time tasks
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2. Create a service order of type YBS4 (the one set in /PACG/ECM_VSCTD - Service Call types definition) and release it.
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3. Observe how no idocs of type /PACG/ECM_ITYPE_SCALL_TASK are sent.
4. Release assignment in FSM.
5. Go to the mobile app and create an effort for the activity assigned. Among other person-referring tasks, find the one related to the specific technician.
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See an example of other examples of time tasks creation and assignment: 'Use time tasks’ act. type for conf./CATS' (short label ‘Act. type as TT’) option not set in transaction /PACG/ECM_SCTD: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37136054/PACG+ECM+SCTD+Service+Call+types+definition+Overview+and+Detail#%7C-_Ref36827017Example-5%3A-Act.-Type-as-TT-(checked-and-unchecked) |
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See an example of VSCTD - Service Call types definition, no settings in transaction /PACG/ECM_SCG: Time tasks - standard approach 'Use time tasks’ act. type for conf./CATS' option not set in transaction /PACG/ECM_VSCTD - Service Call types definition , no settings in transaction /PACG/ECM_SCG: Use time tasks’ act. type for conf./CATS ‘No time task’ option set in transaction /PACG/ECM_SCG: |
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See an example of no settings in transaction /PACG/ECM_SCG: Time tasks - standard approach |