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Case no.

Field ‘No zero confirmation’ (
Status
titleLONG LABEL
‘Confirmations always final’) in transaction /PACG/ECM_SCTD

You can specify whether confirmations created for time efforts/work time should be always final, finalized after checkout or never automatically finalized. This is configured with the following fields:

Example customizing variants:

Case no.

Customizing

Time effort/work time... confirmations  

Post-checkout (‘dummy’) confirmations

1

ON [‘X’] 

1

https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM+VSCTD+-+Service+Call+types+definition#Confirmations-always-final activated

Confirmations will be created as final.

Dummy (zero) post-checkout confirmations will not be created

at all

2

OFF [‘ ‘]

https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM+VSCTD+-+Service+Call+types+definition#Confirmations-always-final deactivated + https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM+VSCTD+-+Service+Call+types+definition#Finalize-confirmations-after-checkout activated

Confirmations will be created as not final.

  

Dummy (zero) confirmations will be created as final.

Info

SA Fin Confirm” (

Status
titleLONG LABEL
Finalize confirmations after checkout) in /PACG/ECM_SCTD – Service Call types definition: Overview and Detail must be on.  

3

‘OFF’ + disabled field SA Fin Confirm” (
Status
titleLONG LABEL
‘Finalize confirmations after checkout’)

 They will be finalized after checkout (with a dummy post-checkout confirmation)

3

https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM+VSCTD+-+Service+Call+types+definition#Confirmations-always-final deactivated + https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM+VSCTD+-+Service+Call+types+definition#Finalize-confirmations-after-checkout deactivated

Confirmations will be created as not final

Dummy (zero) confirmations will not be created at all.

InfoSA Fin Confirm” (
Status
titleLONG LABEL
Finalize confirmations after checkout) in /PACG/ECM_SCTD – Service Call types definition: Overview and Detail must be off

and checkout will not finalize them either.

Case 1 example

The following confirmation is created for an inbound time effort. The confirmation is final. No additional (zero) confirmation is created after checkout.

Case 2 example

The following confirmation is created for an inbound time effort (picture on the left). The confirmation is not final. An additional (zero) confirmation is created after checkout and it is final (picture on the right).

Summary of confirmations:

Case 3 example

The following confirmation is created for an inbound time effort (picture on the left). The confirmation is not final. No additional (zero) confirmation is created after checkout. For this combination, the following settings (picture on the right) are required.

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