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Since the 2108 release there is a possibility of having multiple activities linked to one service order operation. Such configuration allows multiple technicians to work on a single case represented by an operation during different times. The functionality can be switched on in /PACG/ECM_SCTD VSCTD by checking new field Use ReqAssign.

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Info

Please note that there are some rules and limitations related to usage of ‘Requirements assignments’ tab in service order: 

  • The ‘Reqmnts Assignment’ tab is visible at the operation level only if the fields ‘Work’ and ‘Norm. dur.’ are maintained, otherwise the ‘Reqmnts Assignment’ tab will be unavailable.

  • It is not allowed to have standard activities and ‘Requirements assignments’ activities for one operation at the same time 

  • First activity created to operation/ ‘Requirements assignments’ tab determines the way of proceeding with activities and this operation 

  • While using ‘Requirements assignments’ tab activities, the time of all activities sums into time of operation or exceeds it 

  • During checkout of split activities each activity is checked before final confirmation of operation 

  • During time effort posting with automatic final confirmation set in customizing all activities for operation must have either checkout or time effort already posted.

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  • If option ‘Use req. ass.’ is enabled in transaction /PACG/ECM_SCTD, activity assignment in FSM will result in adding a new requirement assignment tab to the related operation. The ‘person no.’ field in the operation’s internal tab will remain empty.   

  • If a new activity is created and option ‘No new operation’ is enabled in transaction /PACG/ECM_SCTD, a new req. assignment entry will be created in the first relevant operation – with an FSM-relevant control key (/PACG/ECM_CKDET - Control key determination) and whose work center is not excluded in transaction /PACG/ECM_ SCTD_WCE - Service call type work center exclusion. If the option is disabled, a new operation with one req. assignment entry will be created.  

  • Duplicating an activity in FSM will result in adding an additional requirement assignment entry.  

  • If no requirement assignment entry exists, activity’s start and end dates are taken from operation’s constraints or, if constraints are empty, regulated by option ‘Assign. dat/tim’ in transaction /PACG/ECM_SCTD. If req. assignment entries exist, the requirements’ dates are used for activity’s start and end dates.