Definition of the status profile which should be used. The user status will be rule based determined.
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Service call created in Cloud
These status is set in SAP as soon as the order is transferred to the cloud.
Origin of Service Call
General purpose | Specify how SAP user statuses should be used for FSM service calls. User statuses can be used as service call origins or to indicate that a given order was created from FSM.
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Sending transaction (?) | /PACG/ECM_TRIG_SCORI - Service Call Origin
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Object assignment (?) | Object SCALLORIGIN must be added to /PACG/ECM_NOAS - No Object Assignment for a given company |
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Mapping rules
Origin of Service Call | 1 Service call created in cloud - if a service call was created in FSM, set a given user status to the resulting order in SAP ECC/S4 2 Origin of Service call - user statuses which can be transferred to FSM as service call origins. Service call origins can then be sent with transaction /PACG/ECM_TRIG_SCORI. |
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