Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

This is These transactions are used for the case scenario where a service notification (with a task) is created first before a service order. Service notification is then sent as a service call to FSM. Hence, the final service order generated for the service notification should not be sent again to FSM.

Prerequisites

It is required to maintain assignment of the ‘SNOTC’ object - preferably Sales Area Assignment.

Image Removed
Image Removed

Learn about process prerequisites: Notifications as service calls

Info

Please note that in order to close FSM activities corresponding to the notification tasks deleted in SAP, it is necessary that at least one status for object service notification is set to "outstanding" in transaction /PACG/ECM_SCSTD - Status of the Service Call

Table of contents

Page Tree
rootService notification based service calls