Case no. | Field ‘No zero confirmation’ (LONG LABEL ‘Confirmations always final’) in transaction /PACG/ECM_SCTD | Time effort/work time... confirmations | Post-checkout (‘dummy’) confirmations |
1 | ON [‘X’] | Confirmations will be created as final. | Dummy (zero) confirmations will not be created at all. |
2 | OFF [‘ ‘] | Confirmations will be created as not final. | Dummy (zero) confirmations will be created as final. “SA Fin Confirm” (LONG LABEL Finalize confirmations after checkout) in /PACG/ECM_SCTD – Service Call types definition: Overview and Detail must be on. |
3 | ‘OFF’ + disabled field “SA Fin Confirm” (LONG LABEL ‘Finalize confirmations after checkout’) | Confirmations will be created as not final. | Dummy (zero) confirmations will not be created at all. “SA Fin Confirm” (LONG LABEL Finalize confirmations after checkout) in /PACG/ECM_SCTD – Service Call types definition: Overview and Detail must be off |
Case 1 example
The following confirmation is created for an inbound time effort. The confirmation is final. No additional (zero) confirmation is created after checkout.
Case 2 example
The following confirmation is created for an inbound time effort (picture on the left). The confirmation is not final. An additional (zero) confirmation is created after checkout and it is final (picture on the right).
Summary of confirmations:
Case 3 example
The following confirmation is created for an inbound time effort (picture on the left). The confirmation is not final. No additional (zero) confirmation is created after checkout. For this combination, the following settings (picture on the right) are required.
