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S4 Service Order integration supports 3 scenarios for Reserved Materials. The process of reserved material is determined by selecting properly Item category for material on service order.

On the S4 Service Order there is no more possibility to select directly plant and storage location for the item. The settings to determine plant/storage location can be found in standard configuration. For more information please check this note 3147151 - Explanation of determination plant & storage location in CRM Service Order and Service confirmation - SAP for Me.

Reserved material integration do not supports functionality ‘Take to own stock’ in FSM at this moment.

Reservation on technician storage location

The prerequisites are that the technician must be an owner or additional owner for the selected storage location in /PACG/ECM_WRHSE. The “All technicians” option in /PACG/ECM_WRHSE must be disabled.

In transaction /PACG/ECM_VLOAST it is necessary to add entry with object type BUS2000146, Item category SRVM and Shipment type ‘No advanced shipment':

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In transaction /PACG/ECM_IWLON entries with 291/292 movement type must be added.

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Creating Reservation

The relevant Item category for this scenario is ‘Service Part’:

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The entry with 'R' Process type and 'V' advanced shipment type will be created in table /PACG/ECM_LORMAT after saving Service Order.

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Additionally, system will trigger RMAT idoc when correct line will be created in the table.

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After changing status to Release on item level, the Material Reservation document will be created in Transaction history of Service Order:

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Material consumption

For consumption process recommended movement type is 291 in material settings /PACG/ECM_VLOTD:

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After material usage from FSM, the system will generate incoming GOODREC idoc:

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Properly processed Idoc leads to newly created Confirmation on Lean Order. This confirmation contains material and material document with movement type:

image-20240821-123557.pngimage-20240821-123714.png

DC Reservation

The “All technicians” option in /PACG/ECM_WRHSE must be enabled for relevant storage location.

As in the Van stock scenario, in transaction /PACG/ECM_VLOAST it is necessary to add entry with object type BUS2000146, Item category SRVM and Shipment type ‘No advanced shipment'.

In transaction /PACG/ECM_IWLON entries with 991/992 movement type must be added (copy of 291/292).

image-20240821-162130.png

In transaction /PACG/ECM_RMGM action for goods issue must be setup as below (recommended a copy of 291 GM):

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Creating Reservation

Process starts by adding Item with Item category ‘Service Part’:

image-20240821-111605.png

After release the Service Order, material reservation will be created in transaction history. In next step Post goods issue via MIGO is necessary with reference to that reservation:

image-20240821-164242.png

In DC scenario material document is not visible directly on S4 Service Order in transaction history.

After posting Goods Issue the entries in table /PACG/ECM_LORMAT should have Process type = ‘M' and Shipment type 'C’:

image-20240821-164525.png

Additionally, the system create RMAT idoc with shipped material and relevant warehouse for DC process:

image-20240821-165352.png

Material Consumption

When technician use material from FSM, then incoming GOODREC idoc will be generate:

image-20240821-165953.png

In this scenario there no goods movement during consumption, due to materials were already booked to the service order:

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SD Reservation

This scenario has different process flow when compering to the PM order scenario. Connector integration supports case when Service Parts are not in stock in warehouse and Purchase requisition is required. More information about that business scenario can be found on the official SAP documentation: Advance Shipment Scenarios | SAP Help Portal.

Prerequisites for this scenario are following configurations:

  1. Entry in /PACG/ECM_VLOAST with Item category SRVU and Shipment type 'L':

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  1. Entry in /PACG/ECM_IWLON with movement type 291 and Special stock 'W':

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  1. Entries in /PACG/ECM_RMGM must be adjusted to consignment goods issue:

image-20240822-081858.png

Creating reservation

The process starts from selecting SRVU item category for material in S4 Service Order:

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After saving, the RMAT idoc will be generate:

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When item with material will be Released, the Sales Order and Purchase Requisition will be created in Transaction history:

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The next step is creating Purchase order against Purchase Requisitions. Document type should be NB standard PO in me21n transaction:

image-20240822-085550.png

After creating Purchase Order, it is necessary to create Goods Receipt with reference to Purchase Order in MIGO transaction:

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After posting Goods Receipt, the material document will be visible on Service Order in Transaction History:

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At this point the outbound delivery can be done with reference to the Sales Order via vl01n transaction. Picked Qty must be filled, then Post Goods issue for creating material document:

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After successfully posting, the material document will be linked in the Service Order:

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In table /PACG/ECM/ARMAT should be second entry with Process type = ‘M' and Shipment type = 'S':

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The outbound RMAT IDoc will be created in parallel with the completed outbound delivery:

image-20240822-093528.png

Material Consumption

After usage reserved material from FSM, the incoming GOODREC idoc will be created with special warehouse:

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The movement type for material document will be taken from material settings in /PACG/ECM_VLOTD:

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The material document for consumption process will be available in transaction history on Confirmation:

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