SAP S4/HANA Service Order integration is available with the Connector S4PACG 300 version
S4PACG300
Within first S4PACG300 integration version, the FSM Cloud Connector supports handling of Lean Service Order in following areas:
Service Order and Activities transfer in both direction SAP<=>FSM S4PACG300
Attachments on Service Order header S4PACG300
Time efforts S4PACG300
Material consumption S4PACG300
Material Reservation (only usage) S4PACG300 SP01
Checklist prefilling S4PACG300 SP01
The provided solution by FSM Cloud Connector is based on SAP Best Practices. Please follow by instruction in SAP documentation to set up system correctly.
For older version of S4 system, the short dump error can appears during processing time efforts. To avoid such issues, please disable option ‘Use Cloud User’ in /PACG/ECM_CPROP.
Prerequisites
It is recommended to run setup program /PACG/ECM_SETUP before using integration - some required entries in settings will be automatically added. To enable Lean Order integrations there are some necessary steps to maintain in the system:
Adding entry with Transaction Type ‘SRVO’ and Class/Interface ‘/PACG/ECM_CL_SRV_NOT_SRVO’ in SPRO => Service => Transactions => Additional Settings => Notification Class for Transaction Type
Adding entry to customizing /PACG/ECM_VLOTD with relevant order type
Adding Item properties in customizing /PACG/ECM_VLOI
Adding LEANORD object to /PACG/ECM_EOAS and then assign this object to plant in /PACG/ECM_PLAS
Set up statuses in /PACG/ECM_SCSTD
System Status I1002 (Open) - Activity Generation set as ‘no active'
System Status I1004 (Released) - Activity Generation set as ‘active’
System status I1005 (Completed) - Activity generation set as ‘no active’
Set up statuses in /PACG/ECM_SCREQ - add statuses from previous point
I1002 - Negative Selection - don’t send the Order
I1004 - Standard - send the Order
I1005 - Completed - send the Order
Enable option ‘Generate FSM Activity’ in /PACG/ECM_VLOTD - dedicated UDF COR_CLOUD_AssgPlan will be activated for Activity status
To handle incoming Lean Orders and Activities, the customizing for default master data’s values must be filled in /PACG/ECM_VLODS.
Attachments configuration must be maintained in /PACG/ECM_CUST_ATTA:
Add Cloud message type ‘SERVICECALL' to Object type BUS2000116 in Section Cloud Message to SAP object mapping
Statuses
In Lean Orders integration the statuses handling is quite different than in other order types. The relevant status for FSM Cloud Connector is status on Item level. The Lean Order can be send to the FSM Cloud when at least 1 Item has status ‘Released’:
Attachments
The default attachment types for Lean Order is GOS type. However, the DMS type is also possible to use. To activate DMS attachments for outgoing and incoming messages, the following steps must be done:
In /PACG/ECM_CUST_ATTA in section ‘General Attachment configuration’ the Storage Type must be set as 'D'
DMS configuration must be entered
In DC10 must be assigned new Object in Define Objects links for Document Type entered in previous step. The Object BUS2000116 is relevant for Lean Order:
Time efforts
Integration supports 2 types of confirmation for time efforts: posting by standard confirmation on Lean Order in Fiori app and by CATS.
The “CATS active” option in /PACG/ECM_CTET is required to enable CATS. After posting time efforts, the entries will be visible in CAT2. The reference to Lean Order can be found in table CATSDB - Service Document type, Service Document and Service Document Item fields.
Message type /PACG/ECM_TIMEEFFIN for Time Effort must be assigned to new class /PACG/ECM_CL_S_IDOC_I_TIMEEFF1. This setting can be found in /PACG/ECM_CLSASSIGN:
