Only one entry can be set as default for a given object in one company. E.g. if there are two entries for object CUSTOMER in company 1, only one should be set as default. If one entry is already set as default and the user sets another entry for the same object in the same company as default, after clicking the ‘save’ button only the second entry will remain default (radio button behavior).
Define sales area relevant for a specific company and sales area-dependent ERP object. In the example above, customers created in sales areas 1000-10-10 and 1200-10-10 can be transferred to company 1 in SAP FSM. Customers belonging to other sales areas cannot be sent.
Rules
Objects are sent from SAP to different cloud companies. Cloud Companies are reflected in E4C Companies. It must be decided, if the object is relevant for a given company.
Rule: When the object is created / updated in one of the Sales Areas configured, it will be sent to the cloud company. The "Default" flag does not matter.
The object is being created in SAP. It is to be created in the given Sales Area.
Rule: It will be created in the Sales Area, which is marked using "Default" flag. Only one Sales Area can be marked as default.
Intercompany
Learn more about the process of sending intercompany customer master data: Customer intercompany master data
1. During sending of a service call to company 8 it is checked if there exist open service orders using the same customer (partner function sold-to) but created for a different sales area.
a. Service orders’ phase should be ‘Released’
2. Sales areas of the found service orders should match Sales Area Assignment relevant for company 8 and object ‘CUSTOMER’. Also the ‘Intercompany’ setting must be checked.
3. If the above process is successful, a /PACG/ECM_ITYPE_CUST_SINGLE idoc (with the customer from sales area 1000-10-10) is sent to company 8, together with the service call.