(S4)PACG200 SP08
This functionality allows to maintain Customer using transaction BP or XD02 setting Blocking Data. When settings from BP/XD02 transactions will be consistent with entries from /PACG/ECM_CDC, then Customer will be sent to the cloud as Inactive. Such Customer is not able to be used in service processing and in FSM is displayed as Inactive. Situation where Customer can be deactivated occurs when at least one of the Blocking Data area are filled in the same way like in /pacg/ecm_cdc. In order for the inactive status to be sent to the cloud, the data in XD02 must be updated or the customer must be sent by the /PACG/ECM_CUSTMASTER. One lock in SAP had highest priority to set the customer as INACTIVE.
There are many options to define which specific customer must be set as inactive:
FSM Comp ID - user can define company or leave it empty. When it will not be filled, then every company for specific customer will be taken into account when some parameters in customizing will be checked.
Account Group - it is possible to choose for which account group Customer should be deactivated. When it will stay empty then all groups are taken into account. This parameter is limited in search help by entries from /PACG/ECM_KTOKDMAP
Order of priority in customizing. When customizing is set up in few combinations, then the following priority applies from the most important:
Company with Account group
Company with empty Account group
Empty Company with Account group
Empty Company with empty Account group
General Level Blocks - records within that section corresponds to All Sales Areas for Order Block/Delivery Block/Billing Block in XD02 transaction.
Posting Block - when it is ticked, then Customer will be deactivated in all Companies Codes when match in customizing between xd02 and /pacg/ecm_cdc will be found (checked All Company Codes in XD02). Given Customer will be sent as Inactive for each entries in /PACG/ECM_SAASG for selected Customer’s Sales Organization.
It is possible to select multiple parameters for the following data:
Order block - user can choose for which order block is considered during customer deactivation
Delivery block - user can choose for which delivery block is considered during customer deactivation
Billing Block - user can choose for which billing block is considered during customer deactivation
Sales Area Level Block - records inside that section corresponds to Selected Sales Area for Order Block/Delivery Block/Billing Block in XD02 transaction.
It is possible to select multiple parameters for the following data:
Order block - user can choose for which order block is considered during customer deactivation
Delivery block - user can choose for which delivery block is considered during customer deactivation
Billing Block - user can choose for which billing block is considered during customer deactivation
Company Code Level Blocks
Posting Block - after mark, it will deactivate customer only for selected Company Code in xd02 (field Selected Company).
On S4HANA systems exists additional parameter - Central Block. If it is marked in /PACG/ECM_CDC and in BP transaction, a given customer is set to Inactive in FSM after saving any changes in BP transaction or sending a customer via /PACG/ECM_CUSTMASTER.
There are three modes indicating whether any customizing for selected company and/or account group exists or not :
Create mode - entries not exists yet for selected parameters.
Change mode - entries exists for selected parameters. When some values are entered for specific Block then button for selecting parameters becomes green.
Display mode - another user lock transaction or user do not have authorization for edit mode. In this mode any changes are not possible.
User can delete customizing by push ‘Bin’ button on top left corner of transaction. After customizing deletion, there will be a creation mode instead of a change mode. When records will be deleted successfully, the pop window will raise up with information that entries in table /PACG/ECM_CDC no longer exists.
For quick access to preview an already existing customizing, please check the records in the table /pacg/ecm_cdc. All previously saved parameters are stored in this table.