Prerequisites

Use

You can use this function if your customers want to deposit an amount of money with you that is then used for future purchases of sales or services. For example, you regularly service the car fleet of a customer. Instead of paying each invoice individually, the customer can deposit an amount with your organization and use this amount to clear the invoices until the amount is completely consumed.

Activities

You create a down payment request by using transaction F-37. The down payment request creates a noted item in the customer account. A noted item reminds the dealer that a down payment is expected. It does not update any debits or credits.
The customer pays the down payment request. For example, the customer can pay the down payment request in the DBM cash desk. The payment is now considered as a customer advance payment.
The customer can now use their payment for DBM orders. For this customer, the service advisor can now select the customer advance payment within the DBM order, and use it to clear the open item in the invoice.