This view allows selecting default properties for service calls created from FSM.
S/4 HANA Service Order Header
S4PACG 300 SP03
When the new organization model is enabled (Service > Basic Functions > Enterprise Organizational Management > Enable Enterprise Organizational Model), the following fields are displayed:
The Service Organization and Service Team fields are used to determine the target organizational data for service orders created in FSM. By default, the system determines a team automatically based on the responsible person of an inbound service call. FSM Cloud Connector overwrites it based on config only if no responsible person was entered in FSM.
When the new organization model is disabled (Legacy model is activated), the following fields are displayed:
Service Organization and Service Organization unit is used to determine Organizational Data in S4 Service Order. Service Employee Group is a obligatory partner function (in SAP Best Practices) for service order. When this field is empty, the Connector determine Service Employee Group in a following logic:
Depending on Country and Postal Code for selected Customer, the system will be looking for the suitable Service Team within Service Organization. The founded Service Team will be used as a Service Employee Group for Service Order. When system will find multiple Service Teams, then such case is not allowed and error with proper information is displayed. Only 1 service employee Group can be determined at once.
More information about Service Employee Group determination are provided by following SAP Note:
Parameter | Service Order |
|---|---|
Transaction type for Confirmation | Transaction type after making Time effort, Material Consumption, Expense or Mileage. This field decide what type of Follow-Up document will be created on Service Order |
S/4 HANA Service Order Item Section
Parameter | Service Order Item |
|---|---|
Item Category | Category of Item on Service Order after creation activity in FSM |
Product | Decide what Product will be assigned to the Item on Service Order after creation activity in FSM |
Time Unit | Units for Items |
Status Released | Decide what system system status will be assigned to Item with Released status after creation Activity in FSM |
Status Completed | Decide what system system status will be assigned to Item with Completed status after Close/Complete Activity in FSM |