PACG 110 SP 3 / S4PACG 100 SP 3

Reserved materials

Create reserved materials on activity level.

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/301596673  

Equipment

Global QR codes integration. Define which UDF ID carries equipment QR code information (sent after pairing an equipment with a code by a technician). During processing of inbound equipment idocs, the value of the UDF above is retrieved and stored in a new dedicated table.

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/556269572

When equipment is updated with a new plant, this equipment will be deleted from the old cloud company before creating it in a new company (maintenance or planning plant – depending on the ‘Planning plant’ field in /PACG/ECM_EQ1).

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/558006287

Crowd

Create an SAP Business Partner before creating a Vendor.

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37137589

Person

New maintenance transaction was created for users' handling. it incorporates new creations like organizational structure and teams. The user data can be easily migrated from the old table with a migration program.

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/pages/createpage.action?spaceKey=PFCC&title=%2FPACG%2FECM_MAINT_USER%20-%20E4C%20users%20with%20addresses%20-%20obsolete&linkCreation=true&fromPageId=578027533

Person reservations can be sent to SAP FSM based on CATS data.

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/75464839

Changes in HR records automatically update FSM master data of relevant employees (supported infotypes - Personal data, Addresses, Qualifications). New qualifications created in transaction PPDPIM are automatically transferred to SAP FSM. SAP users can be automatically added to the FSM Cloud Connector user maintenance table and transferred to SAP FSM, based on authorization roles. If a role is unassigned, the user becomes inactive.

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/521764887

Determine a technician’s home address and territory from the related customer’s ship-to address.

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37137655 https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/31953288

Organizational structures

Implementation of Organizational Structure in the FSM Connector. Organization Level reference added to every object. In addition, it is now possible to determine organization level like company id and use this value as if it was company id in FSM Cloud Connector.

Skills

Filter skills and tags relevant for transfer to SAP FSM based on qualification catalogues.

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/514293761

Master data

Send intercompany master data for equipment and customer objects during outbound service call processing.  

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/462127143

Calendars

Holiday calendar integration – transfer holiday calendars, public holidays and person assignments from SAP ECC/S4 to SAP FSM.

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/564133891

Administration

Stop the low priority queue in case of traffic in the standard queue (based on the amount of entries defined by the user).

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/31952515

Program /PACG/ECM_TRIG_EMPLOYEE_MASTER enhanced with a company selection field (mandatory) and the ‘force sending’ parameter.

Spanning activities - durationInMinutes mapped to duration (DAUNO), plannedDurationInMinutes mapped to work (ARBEI). 

Suppressing redundant events. In order to narrow system load, additional checks are performed and event raised only when results are positive - if events are raised or only for FSM Cloud Connector related objects.

/PACG/ECM_SAASG was extended with Sales Office selection. Sales office is checked only when it’s filled in the configuration table. If it is not, sales office assignment of objects is not considered at all in programs.

Network Orders can be used in FSM Connector replacing service orders.

If service call creation from FSM is not allowed the inbound idoc status is set to 51 (error).

If a received message has already been processed, an idoc with status 56 will be created (related to the 'Check GUID on Input' functionality).

Ordered quantity in item warehouse level automatically updated after purchase order create/change. 

New checklist mapping transaction /PACG/ECM_VCLCNZ based on element key cloud field value.

Installed component(s) version is now also presented on transaction /PACG/ECM_VERSION call.

Program /PACG/ECM_TRIG_EMPLOYEE_MASTER enhanced with a company selection field (mandatory) and the ‘force sending’ parameter. 

Do not raise activity event after setting rating in activity. 

Setup program does not overwrite values of - guid_input_check - no_confirmation fields anymore. If they’re changed by the user, they keep their values after setup rerun.

In SAP, the incoming checklists’ having no content are now turned into IDOCs and processed as a result creating empty checklists (only header data is stored, the rest is simply missing) instead of sending no confirmation back (leaving checklists in FSM blocked).