With the Service Assignment Status outgoing object, workflow step statuses can also be sent from SAP to the cloud and set the status of an FSM activity/service call. The object can be activated in transaction /PACG/ECM_SASA – Relation Assignment Status – Service Order User Status, in the “Direction” field. Service order user statuses can be customized to be sent from FSM to SAP, SAP to FSM or both directions.
After assigning a status profile (ZTEST) and a user status (E001) to a workflow step (travel) in transaction /PACG/ECM_SASA and to a service order in transaction IW32, an idoc of type /PACG/ECM_ITYPE_SERV_ASS_OUT is sent. The workflow step of the activity got changed to ‘travel’ in FSM.
