AR featured remote support

Connect remotely with your technicians and help them tackle complex issues with help of the AR featured remote support extension.

• TeamViewer Frontline xAssist Extension enables FSM Experts to initiate a live video call with a connected Frontline Field Technician.​

• Live Support troubleshooting intervention once a malfunction is detected.​

• Very Simple and Flexible interaction tools for a good Remote Repair Experience.​

• Multidirectional Call Feature to ensure that a support call can be initiated from both side: FSM Desktop (Remote Support Expert) or FSM Mobile App (Field Service Technician). ​

• During a Live Session call, Support Expert can remotely control the Technician’s device as well as sharing data or screen to quickly resolve the issue. ​

Learn more in the video below:

Open

Learn more about the TeamViewer extension:

Open