Definition

Installed Base Management in SAP enables the representation of objects installed at your customer’s (for example, devices, machines, software and so on) for which a service is offered. It can also be used to manage objects used internally.

In business processes, an installed base can be referred to as a general unit or as an individual element (component).

The set of installed objects at the customers can be used, for example:

·         To determine the exact object for which a problem has been reported

·         To determine in detail what the transaction (for example, visit by field service representative, repair by a service employee) refers to

·         By the service employee as information about which object is affected and the parts it consists of

·         For documenting changes made to objects

IBASE in FSM Connector

It is possible to send created IBASE (transaction IB51) to FSM but for now this development is created only for IBASE type 01. Transaction for send IBASE to FSM is /PACG/ECM_TRIG_MATN.  

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