Product Information

As a dealer management system, this component supports the industry-specific sales and services processes of dealers and dealer organizations, as well as vehicle importers, authorized dealers, and Original Equipment Manufacturer (OEM) vendors. This includes handling of new and used vehicles sales, vehicle service, and parts management.
The component is distinguished by its multi-brand capability as well as its ability to manage different locations. Customer-specific settings with regard to language and country, such as currency and taxes, mean that it can be deployed worldwide.
The component supports the integration of processes between the dealer and the OEM within a vehicle order (vertical integration). Furthermore, it also supports horizontal integration between dealers. For example, members of dealer organizations can obtain an overview of the parts and vehicles in stock for the entire dealer organization.
As a dealer, you can manage an order from its creation, through to completion, and the billing phase. Order control enables processes to be modeled flexibly. In this way, you can meet different requirements that arise from the OEM or due to the size of a company. To ensure that country-dependent OEM requirements are met, SAP provides relevant techniques such as Business Add-Ins (BAdIs) and the condition technique.

Integration

Vehicle Sales and Service (XX-PART-VSS) is fully integrated in the following SAP application components:

• Materials Management (MM)
• Sales and Distribution (SD)
• Financial Accounting (FI)
• Controlling (CO)
• Logistics – General (LO)

You can save warranty claims directly in the order. For this purpose, the component is integrated in Warranty Claim Processing (LO-WTY).

Features

The component offers the following functions, for example:

• For the customer
  • Customer data management
  • Processing of actions, for example, a mailing campaign
  • Processing of contacts, for example, sales calls, letters, telephone calls
  • Cross-matching
  • Customer credit limit check
• For the vehicle
  • Vehicle model management in the vehicle model master
  • Vehicle management in the vehicle master
  • Vehicle search
• For material and labor value
  • Material data management
  • Availability check for parts
  • Labor value management
  • Service package management
• For order processing
  • Creation and processing of VSS orders
  • Pricing
  • Processing of confirmations
  • Handling of goods movements and invoice receipts
  • Billing
  • Order Split
  • Printing of documents
  • Processing of returns and credit memos
  • Cash desk functions for sales of parts
• For sales process of new and used vehicles
• For warranty processing
  • Creation and monitoring of warranty claims from the VSS order
  • Status check for parts to be returned
  • Recall check

More Information

For information about installation/upgrades and restrictions related to this product please refer to installation guide.
For more information on Data Protection and Privacy, see SAP Library on the SAP Help Portal athttp://help.sap.com/s4hana. Under Product Assistance, choose a language, Cross Components > Data Protection.