Business Partner Quality

Business Context

To avoid the creation of duplicate business partner / customer data and to increase the quality of master data in an existing environment it is necessary to check the address data during create / update and in batch mode.

The business function “Business Partner Quality” contains the following components to ensure a high-quality business partner base:

Process Integration: Fuzzy based search and duplicate check of BP´s / customer’s

Clearing Cockpit: It helps to identify and to clear already existing duplicate BP´s / customer’s

Search Engine: Implementation for SAP HANA Search

Solution Overview

Solution overview

1.The business partner / customer search can be executed from the user on each place in the system (F4-Help). The search attributes are collected from the screen and extended with search parameters. This search query is processed through the search engine. The result from the search engine is displayed in an ALV list with additional information e.g. license plate of vehicle.

2. After creating or updating of a business partner / customer the system checks automatically for possible duplicates. In this case the system takes all relevant address fields and creates a search query with the same search parameters like in the search scenario. The result is displayed in the same list as it is in the search scenario. The user can decide if he want to proceed with the creation / changing or take the existing business partner / customer from list.

3. To identify already existing duplicate business partners / customers, the user can schedule a batch job. This job allows to select all relevant business partner / customer with certain selection criteria e.g. creation date. For all selected business partner /customer, the system collects the address field and add search parameters. This search query is processed through the search engine and fills a table with the possible duplicate groups. The clearing cockpit selects this duplicate groups from the own table and display the business partners / customers in a split screen mode. The cockpit displays all relevant information for the duplicate decision. Additionally, the user can jump into several transactions to directly perform changes to the business partners / customers.

Process

The business process in Vehicle Sales and Service includes these functions:

1. Search for and display customer (proaxia VSS)

2. Create and edit customer (proaxia VSS)

3. Duplicate check and address data check to improve data quality (proaxia VSS)

4. View and edit customer details (proaxia VSS)

5. View and edit credit limit (SAP S/4)

6. View customer fact sheet (proaxia VSS)

7. Mass duplicate check and customer data analysis for data cleansing (proaxia VSS)