S4 Service Order integration supports 4 scenarios for Reserved Materials. The process of reserved material is determined by selecting properly Item category for material on service order. Integration is based on SAP Best Practices.
On the S4 Service Order there is no more possibility to select directly plant and storage location for the item. The settings to determine plant/storage location can be found in standard configuration. For more information please check this note 3147151 - Explanation of determination plant & storage location in CRM Service Order and Service confirmation - SAP for Me.
Reserved material integration do not supports functionality ‘Take to own stock’ in FSM at this moment.
To process reserved materials dedicated class /PACG/ECM_CL_SRV_NOT_RMAT must be added in SPRO => Service => Transactions => Additional Settings => Notification Class for Transaction Type
Reservation on technician storage location
The prerequisites are that the technician must be an owner or additional owner for the selected storage location in /PACG/ECM_WRHSE. The “All technicians” option in /PACG/ECM_WRHSE must be disabled.
In transaction /PACG/ECM_VLOAST it is necessary to add entry with object type relevant for material and Item category must be assigned to Shipment type ‘No advanced shipment':
In transaction /PACG/ECM_IWLON entries with 291/292 movement type must be added.
Creating Reservation
User must select the relevant Item category which is added in Connector configuration /PACG/ECM_VLOAST:
After changing status to Release on item level, the Material Reservation document will be created in Transaction history of Service Order:
The entry with 'R' Process type and 'V' advanced shipment type will be created in table /PACG/ECM_LORMAT after saving Service Order.
Additionally, system will trigger RMAT idoc when correct line will be created in the table.
Material consumption
For consumption process recommended movement type is 291 in material settings /PACG/ECM_VLOTD:
After material usage from FSM, the system will generate incoming GOODREC idoc:
Properly processed Idoc leads to newly created Confirmation on Lean Order. This confirmation contains material and material document with movement type:
DC Reservation
The “All technicians” option in /PACG/ECM_WRHSE must be enabled for relevant storage location.
As in the Van stock scenario, in transaction /PACG/ECM_VLOAST it is necessary to add entry with object type relevant for material and Item category must be assigned to Shipment type ‘No advanced shipment':
In transaction /PACG/ECM_IWLON entries with 991/992 movement type must be added (copy of 291/292).
In transaction /PACG/ECM_RMGM action for goods issue must be setup as below (recommended a copy of 291 GM):
Creating Reservation
User must select the relevant Item category which is added in Connector configuration /PACG/ECM_VLOAST:
After release the Service Order, material reservation will be created in transaction history. In next step Post goods issue via MIGO is necessary with reference to that reservation:
In DC scenario material document is not visible directly on S4 Service Order in transaction history.
After posting Goods Issue the entries in table /PACG/ECM_LORMAT should have Process type = ‘M' and Shipment type 'C’:
Additionally, the system create RMAT idoc with shipped material and relevant warehouse for DC process:
Material Consumption
When technician use material from FSM, then incoming GOODREC idoc will be generate:
In this scenario, there is no goods movement during consumption, since the materials have already been booked in the service order:
SD Reservation
Connector integration supports 2 scenarios: the first one when Service Parts are already in stock in warehouse, the second when Service Parts are not in stock in warehouse and Purchase requisition is required. More information about that business scenarios can be found on the official SAP documentation: Advance Shipment Scenarios | SAP Help Portal.
Prerequisites for this scenario are following configurations:
Entry in /PACG/ECM_VLOAST with relevant Object type for material and Item category must be assigned to Shipment type 'L':
Entry in /PACG/ECM_IWLON with movement type 291 and Special stock 'W':
Entries in /PACG/ECM_RMGM must be adjusted to consignment goods issue:
Creating reservation
The process starts from selecting relevant item category for material in S4 Service Order:
After saving, the RMAT idoc will be generate:
When item with material will be Released, the Sales Order and Material reservation will be created in Transaction history:
At this point the outbound delivery can be done with reference to the Sales Order via vl01n transaction. Picked Qty must be filled, then Post Goods issue for creating material document:
After successfully posting, the material document will be linked in the Service Order:
In table /PACG/ECM/ARMAT should be second entry with Process type = ‘M' and Shipment type = 'S':
The outbound RMAT IDoc will be created in parallel with the completed Post Goods Issue for Outbound delivery:
Material Consumption
After usage reserved material from FSM, the incoming GOODREC idoc will be created with special warehouse:
The movement type for material document will be taken from material settings in /PACG/ECM_VLOTD:
The material document for consumption process will be available in transaction history on Confirmation:
MM Reservation
Entry in /PACG/ECM_VLOAST with relevant Object type for material and Item category must be assigned to Shipment type 'N':
Entry in /PACG/ECM_IWLON with movement type 101 and 641:
Entries in /PACG/ECM_RMGM must be adjusted to material movement for stock transfer:
Reservation process
The relevant Item category from /PACG/ECM_VLOAST must be select in Service Order:
After releasing order, the purchase requisition will be created and visible in Transaction History:
The next step is creating Purchase Order with reference to purchase requisition via ME21N transaction. Document type must be ‘Stock Transport Order’:
Navigate to VL10B and select new Purchase Order and click ‘Background’ button do create delivery. Navigate to delivery log creation and display created delivery documents:
Enter Picked Quantity, then Post Goods Issue to create material document:
After successfully Post Goods Issue, the outgoing LORMAT Idoc and second entry in table /PACG/ECM_LORMAT will be generated:
Material consumption
For consumption process recommended movement type is 101 in material settings /PACG/ECM_VLOTD:
After the reserved material is consumed in the FSM, simultaneously with the incoming idoc, a confirmation is created on the Service Order:
Inside Confirmation, the material document is visible:
