The order status is determined from the related Communication Framework task. The prerequisite is that the task is automatically created - please see the Communication Framework documentation for details.
By default the status is determined from the task types /DBE/T001 and /DBE/T002. This setting can be overwritten in the VSS->Service-> Service Resource Scheduling->Customer Portal->General Settings->Mainatin Customer Portal Parameters IMG node.
Document Type | Default task type | Parameter ID to overwrite the task type |
|---|---|---|
Order | /DBE/T001 | CF_TASKID_ORDER |
Quotation | /DBE/T002 | CF_TASKID_QUOTATION |
Define External Statuses
External(presented to the customer) statuses can be defined In the VSS->Service-> Service Resource Scheduling->Customer Portal->External Document Status->Define External Statuses IMG node.
Define External status mapping
Mapping of task statuses into external statuses can be defined in the VSS->Service-> Service Resource Scheduling->Customer Portal->External Document Status->Define External status mapping IMG node.
Set attributes for external statuses
Status icons and colours are assigned in the VSS->Service-> Service Resource Scheduling->Customer Portal->External Document Status->Set attributes for external statuses IMG node.
