Starting form the 2111 Release a new functionality related to Custom Activity Address has been implemented.
Currently the feature is available in preview mode only.
Additionally, in order to use this feature Enable Modal UI has to be switched on in Setting and Configuration → General Settings → UI Settings
Custom Activity Address functionality allows user to specify a specific address for an activity. Activity address information can be updated in FSM or in Change FSM Activity transaction in tab Address.
Users have option to choose an existing address or to create an entirely new address.
Available existing address type options are:
Customer - Ship To
Customer - Bill to
Customer - Other
Activity equipment
Service Call equipment
Additionally users can create a specific address using User Defined option. This allows to specify
Postal address
Geographical coordinates
Please note that available address type options depend on Activity data. If Activity is not linked to an equipment then activity equipment option will not be available.
Please note that there are two additional options which should not be manually set by user but will appear under special conditions
Address Resolution - this is used when creating activity in FSM – in such a case activity address will be derived based on FSM logic and address resolution will be concatenated with calculated address type information - Address resolution indicates that address was determined based on standard FSM logic, not chosen manually by a user
Service Call - this is a default option for incoming activities created in SAP. It will display the activity address option calculated based on logic maintained in SAP. Please check documentation for Activity Address in order to find out more about activity address determination options.
Example data
Service order and its operations:
Business Partner Addresses:
Please note that in case there are multiple addresses of the same address type, then only default address will be taken into consideration.
Equipment (linked to activity) address
Equipment (from service order header) address:
Please find below available address option for created activities:
Example 1 - Customer Ship to address - changed in FSM
Updated address data is visible in SAP:
Example 2 - Customer Bill to address - changed in SAP:
Updated data is visible in FSM:
Example 3 - Customer - Other address - changed in FSM
The activity address data is also updated in SAP:
Example 4 - Activity equipment address - changed in SAP
Activity address data has been updated on FSM side:
Example 5 - Service Call equipment address - changed in SAP
Activity address data has been also changed in FSM:
Example 6 -User defined - Postal address
The data has been updated on the SAP side:
Example 7 - User defined - Geographical coordinates
The data in SAP has been updated:
