AR featured remote support

Owned by proaxia
Last updated: Apr 12, 2023
1 min read

Connect remotely with your technicians and help them tackle complex issues with help of the AR featured remote support extension.

  • TeamViewer Frontline xAssist Extension enables FSM Experts to initiate a live video call with a connected Frontline Field Technician.​

  • Live Support troubleshooting intervention once a malfunction is detected.​

  • Very Simple and Flexible interaction tools for a good Remote Repair Experience.​

  • Multidirectional Call Feature to ensure that a support call can be initiated from both side: FSM Desktop (Remote Support Expert) or FSM Mobile App (Field Service Technician). ​

  • During a Live Session call, Support Expert can remotely control the Technician’s device as well as sharing data or screen to quickly resolve the issue. ​

 

Learn more in the video below:

 

Learn more about the TeamViewer extension:

 

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