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Map internal and external activity types. ASSG with external type ASSIGNMENT. Optionally also specify activity subtypes. Learn more: External Activity Types and Activity Subtypes  

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Activity Type

SAP Type as defined in /PACG/ECM_ACTI_TYPE.

Ext Act Code

Cloud Activity Type

Info

Learn more about External Activity Types: External Activity Types and Activity Subtypes

Is subtype

The activity type is a subtype of another activity type – when establishing activity management besides service assignment processing this can be useful.

Info

Learn more about External Activity Types: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/596672513/External+Activity+Types+and+Activity+Subtypes#Activity-Subtypes

Reminder

Calculate reminder datetime for activities. The purpose of the reminder is to notify technicians/mobile app users before activity start.

Possible options include, among others:

  • No reminder – do not calculate a reminder

  • 0 minutes – the reminder’s datetime is equal to the activity’s start datetime

  • X minutes – the reminder’s datetime is X minutes earlier than the activity’s start datetime

The calculated reminder value can be found in outbound activity idocs:  

Image Modified

The reminder value can be found in SAP FSM, in Query API, for the Activity object:

Image Modified

The reminder datetime is displayed on the SAP FSM mobile app, on the activity level:

Image Modified
Info

It’s been observed that the reminder might not automatically trigger any notification on the mobile app. It might be necessary to use a business rule to trigger notification or email reminder based on the date calculated in SAP ECC/S4.  

Activity topic

You can default a topic for the activity type – additional attribute when implementing an activity management

Is Trip

Learn more: Expense posting to trips