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Note

This transaction is obsolete for FSM Cloud Connector instances upgraded to PACG110 SP03 or S4PACG100 SP03 (Service Pack 3 for FSM Connector) (and higher).

Use one of the new transactions instead: /PACG/ECM_MAINT_USER - E4C users with addresses or a simplified version: /PACG/ECM_USER - Simplified users' maintenance.

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Address Type

Types of Addresses within FSM (Work, Home, Other)

Subtype

Subtypes are subdivisions of infotypes. The various subtypes of an infotype can be assigned different time constraints, and a separate data history can be maintained for each user or personnel.

Address source

PERSONNEL AREA ADDRESS

The field is used to specify a new address determination - if checked, the address will be taken from the personnel area for the currently processed employee/user.

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37138311/PACG+ECM+USRADR+-+E4C+users+with+addresses#%5BhardBreak%5DExample-of-linking-system-user-to-personnel---addresses%3A

SHIP-TO ADDRESS

Determine a technician’s home address, territory and region based on its business partner’s ship-to address.

Linkage between a technician and its business partner should be configured in transaction /PACG/ECM_WRHKU - E4C warehouse - Customer Consignat. . If more than one business partner is assigned to a technician, one entry should be checked as 'Def. Ship-to Partner' and serve the purpose of address source.

The address is determined during transfer of an employee with transaction /PACG/ECM_EMPL - Employee.

The territory object key can be found in an idoc of type /PACG/ECM_ITYPE_USER, segment /PACG/ECM_IS_GROUPDATA.

The region object key can be found in the same idoc, segment /PACG/ECM_IS_REGIONDATA.

Apart from an idoc of type /PACG/ECM_ITYPE_USER, an idoc of type /PACG/ECM_ITYPE_ADDRESS is generated. The customer’s ship-to address can be found in segment /PACG/ECM_IS_ADR.

The new default address, territory and region can be found in SAP FSM Master Data (‘People’, tabs ‘Addresses’, ‘Territory’ and ‘Regions’).

Note

It is possible that the technician’s business partner has multiple SH partners defined. If one of the SH partners is marked as Default, then the address of that SH will be used. If more than one SH partners will be found and none of them will be default, no address data will be sent.

Info

A prerequisite for territory sending within an employee object is setting the ‘Object’ field in transaction /PACG/ECM_P_GR to ‘R Address Region’. To send a region value, the second field with the same name should also be set to ‘R Address Region’. Moreover, make sure that the used regions had been transferred to SAP FSM.

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