The Customer Portal is a customer-facing responsive web application, designed to manage aftersales interactions with the dealership.
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Please note that the Customer Portal is a successor of the OAS application and can seamlessly replace it. There is no data or users migration required. |
Business Value
Enhanced Operational Efficiency - better appointment management, reducing idle time and optimizing workflow.
Increased Revenue – Additional job via Health check and usual technician diagnosis enabling customers to approve additional tasks through the app can lead to increased upselling opportunities.
Improved Customer Satisfaction - customers are kept informed about the progress.
Cost Savings - automation of scheduling, customer approval, and payment processes can reduce the need for manual administrative work.
Data-Driven Insights - valuable data on customer satisfaction levels.
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