Customer-facing responsive web application, designed to manage aftersales interactions with the dealership.
Business Value
Enhanced Operational Efficiency - better appointment management, reducing idle time and optimizing workflow.
Increased Revenue – Additional job via Health check and usual technician diagnosis enabling customers to approve additional tasks through the app can lead to increased upselling opportunities.
Improved Customer Satisfaction - customers are kept informed about the progress.
Cost Savings - automation of scheduling, customer approval, and payment processes can reduce the need for manual administrative work.
Data-Driven Insights - valuable data on customer satisfaction levels.
Key Features
Scheduling vehicle service appointments.
Job card monitoring for transparency.
Vehicle health check report for the customer vehicle.
Review and acceptance of additional jobs .
Online payments for cashless customer journey.
Collecting customer feedback via surveys.
User account, though suggested, is not necessary.