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e. Hover mouse over icon highlighted to get order details.
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f. Hover mouse over the resource available time to check more availability details.
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Unallocated appointments can be drag and dropped to the required technician. The colour coding (displayed in green slots) signifies resource availability. This function also ensures that the right demand is allocated to right resource.
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Once allocated the availability of the resource is recalculated based on the planned duration of the demand. The message (bottom left) confirms the success or failure of allocation.
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Reallocation of ‘Time-Based’ Appointments in Dispatch Monitor:
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Access the ‘Dispatch Monitor’ application
Application settings below can be considered for usability.
Select the desired workshop hierarchy using the icon below highlighted (found on the top right corner)
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b. Appointment scheduled can be refreshed using the icon to the left to reflect up-to-date data on the screen.
c. Select the date (day) for which the allocation needs to be planned.
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d. Select the resource roles which are applicable for planning in current session.
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e. Hover mouse over icon highlighted to get order details.
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f. As Time-Based appointments are already planned using Workshop planner you can find the technician already allocated for this task
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Time-Based appointments which are already allocated to the resource can be reallocated e.g. technician not available due to illness or unplanned leave. Using the drag and drop function.
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a. After reallocation, the availability of the resources is recalculated to reflect the current state based on the planned duration of the demand.
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