This subsection serves as a high-level overview of selected FSM Cloud Connector customizing steps for service call and activity generation:
For more detailed descriptions, navigate to links included in each step.
The hereby described transactions apply for the PM order integration approach (Integration of SAP PM with SAP FSM). FSM Cloud Connector also supports:
network-based service calls (Integration of SAP PS with SAP FSM, Network order integration)
notification-based service calls (Service notification based service calls)
WBS-based service calls (WBS element integration)
MCSO integration (MCSO - Maintenance Service Order)
Each approach has a different set of service call definition transactions.
Service calls
Service orders created in SAP ECC/S4 are reflected in SAP FSM as service calls. Whether a service order will be sent to FSM, depends on its plant, order type (must be marked as active), status and optionally work center. If idocs are not generated at all, you surely want to check these settings first. If idocs are generated but only reach status 03/18, not 41, then queue or communication issues occur.
Configuration Step | Customizing transaction | Corresponding sending transaction |
Assign plants relevant for service order transfer. Service orders assigned to them can be transferred to a given FSM company (use object type ‘SERVICECALL’) | ||
Maintain FSM-relevant service order types. Make sure to set them as ‘active’. Customize service order type-dependent settings, such as service call dates determination. Learn more about service call dates determination: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/1085374468/Activity+service+call+dates+mapping+SAP+FSM#SAP-%E2%86%92-FSM.1 | /PACG/ECM_SCTD – Service Call types definition: Overview and Detail or /PACG/ECM_VSCTD - Service Call types definition (cluster view) or /PACG/ECM_SCTD_ALV - Service call types definition (ALV) | /PACG/ECM_SCTMASTER - Service Call Type |
Specify contact person source | /PACG/ECM_ACTIVE – General Properties of E4C Activity, field ‘Cont. Person SO’ or /PACG/ECM_SCTD – Service Call types definition: Overview and Detail, field ‘ContactNotif’ | |
Maintain default service call values, such as a customer or plant/work center for service calls created in SAP FSM | ||
Map SAP ECC/S4 service order priorities with FSM priorities | ||
Optionally limit transfer of service calls to SAP FSM based on service order’s work center | /PACG/ECM_ SCTD_WCE - Service call type work center exclusion | |
Define which service order statuses make service calls relevant for transfer to FSM | ||
Map SAP ECC/S4 statuses/user statuses of a service order to the FSM statuses | /PACG/ECM_SCSTD_STAT - Service Call Status | |
Transfer PM activity types as service call problem types. PM activity types are retrieved during problem type transfer for FSM-relevant order types (see /PACG/ECM_SCTD). | /PACG/ECM_TRIG_SCPRT - Service Call Problem Type |
Activities
Service order operations (or operation’s requirement assignments - see: Multiple FSM activities for single SAP operation (requirement assignment integration)) are reflected in SAP FSM as activities. An additional, technical object comes into play - FSM activity created in SAP ECC/S4. At order save, FSM Cloud Connector attempts to create an FSM activity based on operations (and various customizing options, such as which order/operation dates to use). The activity can be displayed in IW33 via "Relationships" and are sent to FSM. After update in FSM, first the FSM activity object in SAP ECC/S4 is updated, then the operation. This intermediate object is necessary because not all FSM data can be translated into operation properties, and none of it should be lost. Activity generation depends on whether it's activated for a given order type and status. Operation’s control key also has impact on activity generation.
Configuration Step | Customizing transaction | Corresponding sending transaction |
Assign a default sales area for FSM activity generation and transfer for a given company (use object type ‘ACTIVITY’) | ||
Make sure that FSM activity generation is enabled for the relevant service order type. Regulate whether FSM activities should be directly dispatched or released on the FSM planning board right after service order release. Manage activity address source. Learn more about:
| /PACG/ECM_SCTD – Service Call types definition: Overview and Detail or /PACG/ECM_VSCTD - Service Call types definition (cluster view) or /PACG/ECM_SCTD_ALV - Service call types definition (ALV) | |
Make sure that FSM activity generation is enabled for the relevant service order status, field ‘Activity gen’ | ||
Specify which control keys are relevant for activity transfer to FSM | /PACG/ECM_TKDEF - Control keys relevant for activity generation | |
Maintain basic FSM activity settings | ||
Maintain internal activity types | ||
Map internal and external activity types | ||
Make sure that activity statuses (OPEN, CLOSED, DRAFT) are maintained. | ||
Transfer the special activity UDF UDF COR_CLOUD_AssgPlan to SAP FSM |
Next chapter: Planning preparation