The transaction serves the purpose of assigning user statuses to service calls and equipment based on predefined conditions. If a specific element [Position number] of a specific checklist [Template ID/Template Vers.] is {relational operator, such as equal, between, less than} compared to the given value, a specified user status [Stat] is assigned to the service call/equipment.
Template IDs and versions are defined in the first view - Checklist template for user statuses.
Afterwards user statuses are specified - separately for service calls (Service Call Statuses):
and equipment (Equipment Statuses):
Condition numbers enable creation of multiple entries with the same user status and can be any integer equal or less than 255.
Finally, conditions for user statuses for the chosen template ID/version are defined.
Field | Description |
Position | Position number of a desired element within the checklist template |
Value low/high | Range of values to which a template field content is compared |
Sign | Range limit included or excluded |
Option | Choice of a relational operator |
Process steps
Find a checklist relevant for testing. If first found in FSM, use table /PACG/ECM_CLTTH to determine template ID based on the checklist’s name.
2. Create an entry in /PACG/ECM_CLSCV - User Statuses for Checklist:
Enter the template ID and template version
Assign a user status and enter a condition number (integer number <= 255)
Define a condition by entering a position number of the checklist, option, e.g. ‘equal to’ and value.
3. Create a service call in FSM. Assign the checklist for which a condition is created in /PACG/ECM_CLSCV to an activity of the service call.
4. Assign the activity to a technician and release it.
5. Open the mobile app and find the assigned activity. Navigate to ‘All Checklists’ and click on the one available.
6. Fill the checklist’s positions with values reflecting conditions defined in /PACG/ECM_CLSCV – in this case enter ‘Change’ in the first input.
7. Finish, submit and synchronize. An idoc of type /PACG/ECM_ITYPE_CHECKLST_D_IN got generated.
8. Navigate to IW33 to see the service order’s user status. It should be changed to the one defined in /PACG/ECM_CLSCV -> Service Call Statuses.
Checklist example created in position 2 in FSM.
The user status is only visible in SAP (user status field in header of service order). 
The user status values can be fully customized in SPRO
CWFM is automatically set by the inbound program.
Learn more about checklists: Checklists