Notifications as service calls

FSM Cloud Connector supports the following sources of service calls:

• Service/PM orders

• Network orders

• WBS elements

• Service/PM notifications

In the last approach, service/PM notifications are used as FSM service calls and their tasks as FSM activities.

In order to use notifications as service calls, the following customizing steps must be maintained:

Plant/sales area assignment of object SNOTC

Depending on whether plant or sales area assignment is used for object SNOTC in transaction /PACG/ECM_EOAS - Object Assignment, maintain plant or sales area assignment for a relevant company.

In transaction /PACG/ECM_PLAS - Plant Assignment:

In transaction /PACG/ECM_SAASG - Sales Area Assignment:

Notification types relevant for service call transfer to FSM

In transaction /PACG/ECM_SCTDQ - Service call types (SN) definition maintain notification types relevant for service call transfer to FSM. Make sure to mark them as active and select ‘GenFSMActivity’.

Then transfer them to FSM with transaction /PACG/ECM_SCTMASTER - Service Call Type.

Service call status

In transaction /PACG/ECM_SCSTD - Status of Service Call maintain notification status relevant for service call transfer and activity generation.

Planning plant or planning plant

In transaction /PACG/ECM_SNOT_GENER – General properties specify which notification plant should be considered for service call transfer.

Activity type mapping

In transaction /PACG/ECM_ACTMAP - SAP Activity Code Mapping maintain mapping between a notification type and the relevant FSM activity type (preferably ASSIGNMENT). Such mapping is necessary for activity generation based on notification tasks.

Task codes relevant for activity generation

In transaction /PACG/ECM_TGDEF - Task codes activation specify which notification task codes and groups are relevant for activity generation and transfer to FSM.

Responsible person task role for activities dispatched in FSM

In transaction /PACG/ECM_SCTDQ - Service call types (SN) definition specify the task role meant for storing technician data, after activity assignment in FSM.

Task code update after activity assignment

In transaction /PACG/ECM_TCDET - Task code determination enter how code groups in a notification should be adjusted after activity assignment in FSM.