/PACG/ECM_SCTDE - Service call typ (SN) - Def. Values

This transaction is an equivalent of /PACG/ECM_SCTDE - Service call typ (SN) - Def. Values , with addition of:

Code group:

Default task group code for the notification type

Code:

Default task code for the notification type

Maintain a default customer for service notification-originated service calls. The customer will be used if no partner is found in the service notification header or in the related sales order.

Default customers sent unconditionally

ADD-ON 200 SP04

Customers set as default in one of the following transactions:

can always be sent to SAP FSM to the company assigned in the above transactions, even if their sales area/company code/no object assignment would indicate that they shouldn’t be sent (see transaction /PACG/ECM_EOAS - Object Assignment, as well as /PACG/ECM_SAASG - Sales Area Assignment, /PACG/ECM_CCAS - Company Code assignments and /PACG/ECM_NOAS - No Object Assignment).

In certain scenarios, those generic customers usually do not have contract account and sales area but are still required for every company. Starting from add-on 200 SP04 they’ll be always unconditionally sent (e.g. using the sending transaction /PACG/ECM_CUSTMASTER - Customer, address, contact person).