Example scenario

Selling company 

• Company 1

• CUSTOMER default sales area: 1000-10-10

A service order is created in the selling company’s plant (company 1, plant 1000). The service order has a customer assigned which is related to the company’s default sales area: 1000-10-10.

Open

Open

Delivering company 

• Company 8

• CUSTOMER default sales area: 1200-10-10

• CUSTOMER intercompany sales area: 1000-10-10

A service order is created in the delivering company’s plant (company 8, plant 1200). The service order uses a customer of the selling company’s service order, meaning this customer’s Sales Organization is 1000. This is not a default sales area for company 8 whose customer master data is related to sales area 1200-10-10.

For this customer to be sent to company 8 and be seen in SAP FSM, a new ‘CUSTOMER’ object should be created for company 8, sales area 1000-10-10, with ‘Intercompany’ field checked.

1. During sending of the service call to company 8 it is checked if there exist open service orders using the same customer (partner function sold-to) but created for a different sales area (in this case it’d be different than 1200-10-10, e.g. 1000-10-10).

a.       Service orders’ phase should be ‘Released’

2. Sales areas of the found service orders should match Sales Area Assignment relevant for company 8 and object ‘CUSTOMER’. Also the ‘Intercompany’ setting must be checked.

3. If the above process is successful, a /PACG/ECM_ITYPE_CUST_SINGLE idoc (with the customer from sales area 1000-10-10) is sent to company 8, together with the service call.

Prerequisites

• Sales area assignment of CUSTOMER