You can use this function to cancel the billing steps for VSS orders and splits with order type Service Contract Release Order (2003) and Serv. Cont. Rel. Ord. Returns (2103). The VSS order is reset, enabling you to change it and carry out billing again.

Prerequisites

• You have billed a VSS order with order type Service Contract Release Order (2003) or Serv. Cont. Rel. Ord. Returns (2103).
• No SD orders exist for the VSS order process.
• The system adds the cost controlling documents to the VSS document flow when you bill the VSS order. We deliver this Customizing as standard. If the system does not find the cost controlling documents in the document flow (for example if you changed Customizing settings under Order > Order Control > Define Action), it displays an error message.

Features

For a partially or totally invoiced order, you can use the following events:

• Cancel Last Billing Document (BILLING_CANCEL)

If there are several billing documents for a VSS order, you can cancel them individually by using this event.

• Cancel All Billing Documents (BILLING_ALL_CANC)

You can use this event to cancel all billing documents in one step.

Activities

• You reopen the invoiced VSS order and choose one the events:
  • Event Cancel Last Billing Document (BILLING_CANCEL)
  • Event Cancel All Billing Documents (BILLING_ALL_CANC)
• The system updates the entries in the status overview, the document flow, and the cost analysis as follows:
  • Status overview:

In the status overview, the status of the cancelled split header is Initial for all billing-relevant actions.

• • Document flow:

The second-level bill-to party internal orders are deleted from the document flow and any internal and external billing documents receive an internal or external cancellation document, respectively.

• • Cost analysis of service contract release order:

In the cost analysis of the service contract release order, the costs and any revenues are cancelled in the bill-to party internal orders on the second level. After the last internal and external billing documents are cancelled, all costs are once again in the header internal order on the first level. The revenues are completely deleted in the header internal order and all bill-to party internal orders have a balance of zero.

• • Cost analysis of service contract:

The amount in the Total Actual Costs column is deleted.

More Information

For more information about cancelling billing documents in a VSS order and order split, see:

• Cross Component Functions > Billing > Cancellation of Billing Documents in a VSS Order
• Cross Component Functions > Order Split
• Vehicle Service > Service Order Split