You can use this function to cancel the steps involved in billing a VSS order. The system rolls the VSS order back, allowing you to change the order, and execute billing again. You may want to do this if:

• A customer address is incorrect
• Items are missing in the VSS order
• Prices are incorrect

In other words, you can use this process to cancel one or more individual billing documents within the order, irrespective of whether the VSS order is partially or completely billed.

Integration

You can use this function to:

• Cancel external and internal billing documents for different types of VSS orders (see exceptions below).
• Cancel external and internal billing documents that have an associated warranty.
• Cancel subsequent costs from incoming invoices and from time recording.
• Cancel external and internal billing documents from earlier periods (even if the period is locked).
• Cancel external and internal billing documents that have associated down payments.

You cannot use this function to:

• Cancel external and internal billing documents for internal service orders with revaluation.
• Cancel collective billing documents.
• Cancel cross-company-code transfer postings for vehicles.

Prerequisites

• No SD orders exist for the VSS order process.
• The system adds the cost controlling documents to the VSS document flow when you bill the VSS order. We deliver this Customizing as standard. If the system does not find the cost controlling documents in the document flow (for example if you changed Customizing settings under Order > Order Control > Define Action), it displays an error message.

Features

For a partially or totally invoiced order, you can use the Cancel Billing and Cancel All Billings events. If there are several billing documents for a VSS order, you can cancel them individually by using the event Cancel Billing. However, you must cancel the most recent billing documents without reposting chains first. Alternatively, you can cancel them all in one step by using the event Cancel All Billings.

Activities

1. You reopen the VSS order and choose either Cancel Billing or Cancel All Billings.
2. If the VSS order is completely billed, the system changes the VSS order status from Closed to Open.
3. The system cancels CO-PA settlements for the bill-to party internal orders.
4. The system cancels reposted controlling documents to the bill-to party internal orders on the second level.
5. The system resets the status of the settlement rule creation so that the system can create new settlement rules for new bill-to party internal orders on the second level.
6. The system resets the status of the internal order group.
7. The bill-to party internal orders are marked for deletion, and deleted from the document flow of the VSS order, but are still visible in the Cost Analysis section of the VSS order.
8. The system cancels the relevant external and internal billing documents, and adds them to the document flow of the VSS order.

   Note

   This step is only valid for vehicle orders (order type 3000) and vehicle returns orders (order type 3100)

In the vehicle master data, the system resets the vehicle secondary status, and adds the external billing cancellation documents to the vehicle history.

Example

Five billing documents belong to one VSS order and you want to cancel the third one. You have two options:

• Use Cancel Billing (event BILLING_CANCEL)

You can cancel the most recent billing documents until you reach billing document number three. The amount of times you have to trigger the Cancel Billing event depends on the reposting chains of controlling documents in background that belong to your external or internal billing document. The number of jobs and splits in VSS order determine whether there is a reposting chain, and also the length of the reposting chain. The system checks the reposting chains automatically, and provides a list of all possible billing documents without reposting chains that you can cancel. If there are reposting chains, you must cancel billing documents in the order they were created.

• Use Cancel All Billings (event BILLING_ALL_CANC)

You can use the Cancel All Billings event to cancel all five billing documents in the VSS order. This event is simply a sequence of the single Cancel Billing event.