/PACG/ECM_CTDUS - Service Call User Status
General purpose | Specify how SAP user statuses should be used for FSM service calls. User statuses can be used as service call origins or to indicate that a given order was created from FSM. The functionality is not implemented for network and notification-based service calls. |
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Sending transaction (?) | https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/38174877 (S4)PACG 200 SP09 You can navigate to the sending transaction using the button Send to FSM, placed on the toolbar. |
Object assignment (?) | Object SCALLORIGIN must be added to https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/31952609 for a given company |
Mapping rules
Origin of Service Call | 1 Service call created in cloud - if a service call was created in FSM, set a given user status to the resulting order in SAP ECC/S4 2 Origin of Service call - user statuses which can be transferred to FSM as service call origins. Service call origins can then be sent with transaction /PACG/ECM_TRIG_SCORI. 
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