Creation of Credit Memos

This function enables you to create a VSS order in order to create a value-based credit memo for parts and labor values. You can create a credit memo in the following cases, for example:

• You have billed the customer at high prices.
• The part returned by the customer is not accepted.

Activities

1. You copy the source order and create a new order with order type Service Credit Memo with the required order data.

The system continues with the document flow for the source order.

2.The system posts the invoice with negative amounts.

3. You print the credit memo.