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Category

Feature description

Business partners

Multiple addresses for business partner

This feature is fully supported in the systems using central business partners management (BP). From now on, Connector can correctly handle any number of address added in FSM to a single business partner.

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2309259265

Deactivate expired contact persons

Expired contact persons can now be synced with FSM. Such contacts after validating their relevancy are sent as inactive. This helps keep customers' information in both systems consistent.

Equipment

Relocation of the ‘MAX EQUI’ parameter

Due to introduction of a new param controlling number of equipment sent with service call, the param controlling number of equipment sent with subhierarchy was moved to /PACG/ECM_EQ1 configuration transaction

Service orders

Redesign of the service call status customizing

The latest Connector release delivers new version of /PACG/ECM_SCSTD transaction. Although its layout has not change its functionality was reimplemented in such a way that it’s easier to use and less error prone.

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37135809

Control the number of equipment sent with service call

In addition to the existing parameter which can limit the number of equipment sent with subhierarchies this SP brings another one - a parameter that can limit the number of equipment sent with a service call

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/72974378/PACG+ECM_SCG+-+Service+call+general+settings#Max.No.Equi%2FFL

SAP S/4HANA Service

New Connector’s SP provides further integration of SAP S/4HANA Service. In this release added features covers:

  • Reserved materials handling

Learn more: Lean Order Reserved materials

  • Checklists' prefill for outbound activities

Learn more: Lean Order Checklist prefilling

Administration & Monitoring

Change layout of /PACG/ECM_CPROP

To improve usability and intelligibility of the basic settings of FSM Connector we have entirely redesigned the /PACG/CPROP transaction

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/31952515

Enhancements in /PACG/ECM_ALV_USERS

Transaction /PACG/ECM_ALV_USERS is now capable to show the personal area to which FSM users are assigned to. More over, it is also possible to search users based on their assignment to personal area.

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/975601806

New feature of FSM Cockpit

The FSM Cockpit can now show information about the actual size of Connector related data tables. This information is update by dedicated report which can be executed on demand or scheduled as a background job

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2137096193

FSM Activities

Optional sending of activities with service order

In SP09 we disabled unconditional sending of all activities triggered from the selection class of service call. It turned out however that on rare occasions such a process is required by therefore from now on it can be enabled by a dedicated option

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/31952515/PACG+ECM_CPROP+-+General+Properties+of+FSM+Cloud+Connector#Send-activities-with-Service-Order

Suboperations reflected as hierarchy in FSM

By default, for each pair operation and suboperation Connector creates independent activity. In this release we have implemented a feature which can modify Connector’s behaviour and when enabled, for a pair operation and suboperation it creates activity and a follow-up activity (former suboperation)

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37135497/PACG+ECM_ACTIVE+General+Properties+of+E4C+Activity#Suboperation-activities-as-follow-up-act

Region update on technician’s reassignment

From now on, when an activity is reassigned to a technician belonging to a different work centre than the initial one, and the region determination is based on the operation’s work centre, the Connector will update the activity’s region assignment accordingly.

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37136514

Work centre update in network orders

For updated activities created in reference to network orders, like in case of CS order, Connector is capable of the redetermination of valid work centre (for instance in case of technicians reassignment)

UDF

Enhancements for the UDF building program

The report /PACG/ECM_UDFG_UDF gained two additional features and lost one functionality. The report can now create and send UDF definitions to multiple companies at once. Then, it can now also display the list of generated UDFs. And the thing it cannot do anymore is sending of deletion requests - for this there are dedicated tools in the Connector

Learn more: https:/PACG/ECM_UDFG_UDF - Build UDF and UDFG out of Class./proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37138716

Performance

Save Purchase Order

The even triggered on the save of the purchase orders is no longer mainteined in the SWEC transaction and instead is called by ABAP method. This way number of triggered events can be limited to those which are FSM relevant

Enhancement of IDoc generator for Equipment

In the IDoc generator class for equipment (and functional locations) the superfluous updates of DB tables was suppressed - this should improve overall processing.

Processing if incoming activities

For incoming activities the process of (re)determination valid work centres was reimplemented and simplified in a way that information can be used by related objects limiting the number of DB queries

Authorization Objects

  • /PACG/E023 - Allows displaying Connector’s tables stats in FSM Cockpit

  • /PACG/E024 - Allows running report updating Connector’s tables stats

  • /PACG/E025 - Allows changing max number of equipment included in Service Call

New transactions

  • /PACG/ECM_BP_ADDR - Address Determination for BP

  • /PACG/ECM_DEL_BPOADR - Delete table /PACG/ECM_BPOADR

  • /PACG/ECM_SCSTS - Status of Service Call Description

  • /PACG/ECM_TRIG_CUST - Customer, address, contact person

  • /PACG/ECM_TRIG_VEND - Vendor, address, contact person

Obsolete transactions

  • /PACG/ECM_VENDMASTER

  • /PACG/ECM_CUSTMASTER