Redesign of the service call status customizing ( /PACG/ECM_SCSTD)The FSM Cloud Connector component was released on 02.09.2024.
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Check notes and install relevant ones
2. Run /PACG/ECM_SETUP
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Idoc class /PACG/ECM_CL_S_IDOC_O_SCALLSTA2
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Change Log (SAP NOTE
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Obsolete transactions
/PACG/ECM_VENDMASTER
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Business partners
Multiple addresses for business partner
This feature is fully supported in the systems using central business partners management (BP). From now on, Connector can correctly handle any number of address added in FSM to a single business partner.
Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2309259265
Deactivate expired contact persons
Expired contact persons can now be synced with FSM. Such contacts after validating their relevancy are sent as inactive. This helps keep customers' information in both systems consistent.
Equipment
Relocation of the ‘MAX EQUI’ parameter
Due to introduction of a new param controlling number of equipment sent with service call, the param controlling number of equipment sent with subhierarchy was moved to /PACG/ECM_EQ1 configuration transaction
Service orders
Redesign of the service call status customizing
The latest Connector release delivers new version of /PACG/ECM_SCSTD transaction. Although its layout has not change its functionality was reimplemented in such a way that it’s easier to use and less error prone.
Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37135809
Control the number of equipment sent with service call
In addition to the existing parameter which can limit the number of equipment sent with subhierarchies this SP brings another one - a parameter that can limit the number of equipment sent with a service call
Administration & Monitoring
Change layout of /PACG/ECM_CPROP
To improve usability and intelligibility of the basic settings of FSM Connector we have entirely redesigned the /PACG/CPROP transaction
Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/31952515
Enhancements in /PACG/ECM_ALV_USERS
Transaction /PACG/ECM_ALV_USERS is now capable to show the personal area to which FSM users are assigned to. More over, it is also possible to search users based on their assignment to personal area.
Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/975601806
New feature of FSM Cockpit
The FSM Cockpit can now show information about the actual size of Connector related data tables. This information is update by dedicated report which can be executed on demand or scheduled as a background job
FSM Activities
Optional sending of activities with service order
In SP09 we disabled unconditional sending of all activities triggered from the selection class of service call. It turned out however that on rare occasions such a process is required by therefore from now on it can be enabled by a dedicated option
Suboperations reflected as hierarchy in FSM
By default, for each pair operation and suboperation Connector creates independent activity. In this release we have implemented a feature which can modify Connector’s behaviour and when enabled, for a pair operation and suboperation it creates activity and a follow-up activity (former suboperation)
Region update on technician’s reassignment
From now on, when an activity is reassigned to a technician belonging to a different work centre than the initial one, and the region determination is based on the operation’s work centre, the Connector will update the activity’s region assignment accordingly.
Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37136514
Work centre update in network orders
For updated activities created in reference to network orders, like in case of CS order, Connector is capable of the redetermination of valid work centre (for instance in case of technicians reassignment)
UDF
Enhancements for the UDF building program
The report /PACG/ECM_UDFG_UDF gained two additional features and lost one functionality. The report can now create and send UDF definitions to multiple companies at once. Then, it can now also display the list of generated UDFs. And the thing it cannot do anymore is sending of deletion requests - for this there are dedicated tools in the Connector
Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37138716
Performance
Save Purchase Order
The even triggered on the save of the purchase orders is no longer mainteined in the SWEC transaction and instead is called by ABAP method. This way number of triggered events can be limited to those which are FSM relevant
Enhancement of IDoc generator for Equipment
In the IDoc generator class for equipment (and functional locations) the superfluous updates of DB tables was suppressed - this should improve overall processing.
Processing if incoming activities
For incoming activities the process of (re)determination valid work centres was reimplemented and simplified in a way that information can be used by related objects limiting the number of DB queries
Authorization Objects
/PACG/E023 - Allows displaying Connector’s tables stats in FSM Cockpit
/PACG/E024 - Allows running report updating Connector’s tables stats
/PACG/E025 - Allows changing max number of equipment included in Service Call
New transactions
/PACG/ECM_BP_ADDR - Address Determination for BP
/PACG/ECM_DEL_BPOADR - Delete table /PACG/ECM_BPOADR
/PACG/ECM_SCSTS - Status of Service Call Description
/PACG/ECM_TRIG_CUST - Customer, address, contact person
/PACG/ECM_TRIG_VEND - Vendor, address, contact person
Administration | FSM Cockpit FSM Cockpit – IDocs report & Hotspots FSM Cockpit – IDocs report & custom IDocs New Checks for /PACG/ECM_QSTATUS
FSM Users’ Management Companies’ deletion Deleting objects in FSM Maintenance of Connector’s number ranges New selection parameters added to /PACG/ECM_O_IDOC_T & /PACG/ECM_I_IDOC_T Message Broker health status |
Business Partners | Customers’ Deactivation |
Regions | Work centers as regions |
Attachments | Data transfer restrictions |
Production Orders | Productions Orders as Service Calls
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CS Service Orders | Handling of time units on orders’ operations Include functional locations in order’s object list |
SAP S/4 HANA Service Order | Expenses Intercompany processing |
FSM Activity | Fiori App Operation’s control key and FSM activity status |
Reserved materials | Returns of materials in customer consignation process Arrival date determination Arrival date determination report |
Equipment | Characteristics sent as remarks |
UI modification | In transactions /PACG/ECM_COMP and /PACG/ECM_CCUST entries’ deletion got suppressed. Since Connector delivers dedicated reports for deleting companies data deletion of companies deletion is not only no longer needed but can lead to data inconsistencies |
Employees | Changes in the HR Infotype 0105 using transaction PA30 are now transferred to FSM automatically – relevant even is raised. Valid subtypes of infotype 0105 for which this will happen are |
New transactions |
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