Page Comparison

Reserved materials

Create reserved materials on activity level.

Learn more: Reserved materials on operation/activity level  

Equipment

Global QR codes integration. Define which UDF ID carries equipment QR code information (sent after pairing an equipment with a code by a technician). During processing of inbound equipment idocs, the value of the UDF above is retrieved and stored in a new dedicated table.

Learn more: /PACG/ECM_QR_UDF - Dedicated UDF names for QR code

When equipment is updated with a new plant, this equipment will be deleted from the old cloud company before creating it in a new company (maintenance or planning plant – depending on the ‘Planning plant’ field in /PACG/ECM_EQ1).

Learn more: Equipment plant change

Crowd

Create an SAP Business Partner before creating a Vendor.

Learn more: /PACG/ECM_VENKG - Allowed Vendor account group

Person

New maintenance transaction was created for users' handling. it incorporates new creations like organizational structure and teams. The user data can be easily migrated from the old table with a migration program.

Learn more: /PACG/ECM_MAINT_USER - E4C users with addresses

Person reservations can be sent to SAP FSM based on CATS data.

Learn more: /PACG/ECM_CPERR - Person reservation - general setting

Changes in HR records automatically update FSM master data of relevant employees (supported infotypes - Personal data, Addresses, Qualifications). New qualifications created in transaction PPDPIM are automatically transferred to SAP FSM. SAP users can be automatically added to the FSM Cloud Connector user maintenance table and transferred to SAP FSM, based on authorization roles. If a role is unassigned, the user becomes inactive.

Learn more: /PACG/ECM_USROL - E4C user roles

Determine a technician’s home address and territory from the related customer’s ship-to address.

Learn more: /PACG/ECM_WRHKU - E4C warehouse - Customer Consignat. /PACG/ECM_DEFADR - Company addresses

Organizational structures

Implementation of Organizational Structure in the FSM Connector. Organization Level reference added to every object. In addition, it is now possible to determine organization level like company id and use this value as if it was company id in FSM Cloud Connector.

Skills

Filter skills and tags relevant for transfer to SAP FSM based on qualification catalogues.

Learn more: /PACG/ECM_TAGF - Tag Filter

Master data

Send intercompany master data for equipment and customer objects during outbound service call processing.  

Learn more: Intercompany master data

Calendars

Holiday calendar integration – transfer holiday calendars, public holidays and person assignments from SAP ECC/S4 to SAP FSM.

Learn more: Calendar integration

Administration

Stop the low priority queue in case of traffic in the standard queue (based on the amount of entries defined by the user).

Learn more: /PACG/ECM_CPROP - General Properties of E4C

Program /PACG/ECM_TRIG_EMPLOYEE_MASTER enhanced with a company selection field (mandatory) and the ‘force sending’ parameter.

Spanning activities - durationInMinutes mapped to duration (DAUNO), plannedDurationInMinutes mapped to work (ARBEI). 

Suppressing redundant events. In order to narrow system load, additional checks are performed and event raised only when results are positive - if events are raised or only for FSM Cloud Connector related objects.

/PACG/ECM_SAASG was extended with Sales Office selection. Sales office is checked only when it’s filled in the configuration table. If it is not, sales office assignment of objects is not considered at all in programs.

Network Orders can be used in FSM Connector replacing service orders.

If service call creation from FSM is not allowed the inbound idoc status is set to 51 (error).

If a received message has already been processed, an idoc with status 56 will be created (related to the 'Check GUID on Input' functionality).

Ordered quantity in item warehouse level automatically updated after purchase order create/change. 

New checklist mapping transaction /PACG/ECM_VCLCNZ based on element key cloud field value.

Installed component(s) version is now also presented on transaction /PACG/ECM_VERSION call.

Program /PACG/ECM_TRIG_EMPLOYEE_MASTER enhanced with a company selection field (mandatory) and the ‘force sending’ parameter.