S4PACG300

Within first S4PACG300 integration version, the FSM Cloud Connector supports handling of Lean Service Order in following areas:

• Service Order and Activities transfer in both direction SAP<=>FSM S4PACG300

• Attachments on Service Order header S4PACG300

• Time efforts S4PACG300

• Material consumption S4PACG300

• Material Reservation (only usage) S4PACG300 SP01

• Checklist prefilling S4PACG300 SP01

• Expenses (S4)PACG 300 SP02

The provided solution by FSM Cloud Connector is based on SAP Best Practices. Please follow by instruction in SAP documentation to set up system correctly.

Prerequisites

It is recommended to run setup program /PACG/ECM_SETUP before using integration - some required entries in settings will be automatically added. To enable Lean Order integrations there are some necessary steps to maintain in the system:

1. Adding entry with Transaction Type ‘SRVO’ and Class/Interface ‘/PACG/ECM_CL_SRV_NOT_SRVO’ in SPRO => Service => Transactions => Additional Settings => Notification Class for Transaction Type (Setup program should cover this entry)

2. Adding entry to customizing /PACG/ECM_VLOTD with relevant order type

3. Adding Item properties in customizing /PACG/ECM_VLOI

4. Adding LEANORD object to /PACG/ECM_EOAS and then assign this object to plant in /PACG/ECM_PLAS (Setup program should cover this entry)

5. Set up statuses in /PACG/ECM_SCSTD

   1. System Status I1002 (Open) - Activity Generation set as ‘no active'

   2. System Status I1004 (Released) - Activity Generation set as ‘active’

   3. System status I1005 (Completed) - Activity generation set as ‘no active’

6. Set up statuses in /PACG/ECM_SCREQ - add statuses from previous point

   1. I1002 - Negative Selection - don’t send the Order

   2. I1004 - Standard - send the Order

   3. I1005 - Completed - send the Order

7. Enable option ‘Generate FSM Activity’ in /PACG/ECM_VLOTD - dedicated UDF COR_CLOUD_AssgPlan will be activated for Activity status

8. To handle incoming Lean Orders and Activities, the customizing for default master data’s values must be filled in /PACG/ECM_VLODS.

9. Attachments configuration must be maintained in /PACG/ECM_CUST_ATTA:

   1. Add Cloud message type ‘SERVICECALL' to Object type BUS2000116 in Section Cloud Message to SAP object mapping

Statuses

In Lean Orders integration the statuses handling is quite different than in other order types. The relevant status for FSM Cloud Connector is status on Item level. The Lean Order can be send to the FSM Cloud when at least 1 Item has status ‘Released’:

Open

Attachments

The default attachment types for Lean Order is GOS type. However, the DMS type is also possible to use. To activate DMS attachments for outgoing and incoming messages, the following steps must be done:

• In /PACG/ECM_CUST_ATTA in section ‘General Attachment configuration’ the Storage Type must be set as 'D'

• DMS configuration must be entered

• In DC10 must be assigned new Object in Define Objects links for Document Type entered in previous step. The Object BUS2000116 is relevant for Lean Order:

Open

Time efforts

Integration supports 2 types of confirmation for time efforts: posting by standard confirmation on Lean Order in Fiori app and by CATS.

The “CATS active” option in /PACG/ECM_CTET is required to enable CATS. After posting time efforts, the entries will be visible in CAT2. The reference to Lean Order can be found in table CATSDB - Service Document type, Service Document and Service Document Item fields.

Expenses

The Connector integration with SAP S4/HANA Service Order enables three types of expense postings:

1. Controlling – Documents can be posted in KB16n or KB23n.

2. Confirmation – Expenses are saved as confirmations directly within the SAP S4/HANA Service Order.

3. FI (Financial) – Documents can be posted to the Finance area using FB03.

Detailed maintenance and setup for expenses can be performed in the /PACG/ECM_VEXPNS transaction.