Object not created in FSM Cloud
Symptoms: object is created/updated in SAP, but the changes are not transported to the Cloud. The following steps are to be taken:
Check if an IDOC for given object exists
Check if an outbound IDOC for the given object has been created as described in section IDOC monitoring. If the IDOC doesn't exist, it should be verified, that the business rules (e.g. status rules, company code/sales area filtering, etc.) defined in the system include the given object for being synchronized with the cloud. If, according to the rules mentioned above, the document should be synchronized with the cloud, but the IDOC has not be generated, application logs should be checked as described in section Application logs. If the application logs do not provide any hint why the IDOC is missing, please contact your FSM Cloud Connector implementation partner for assistance.
If IDOC exists, check its status code
If the outgoing IDOC has been created, its status code can be used to determine, what problems may have occurred, as described in the table below.
Status | Description |
03 | Status 03 indicates, that the IDOCs have not been sent to the Message Broker component. This may happen because of the following reasons: outbound options not been configured as Transfer IDOC immediately in Partner Profile (transaction WE20) for logical system /PACG/ECM and the given IDOC type qRFC Outbound Queue has stuck – the queue status can be checked and message processing can be brought back to the normal state in transaction SMQ1, as described in section Message queues. message broker is down – you may want to verify, if the respective Windows service is up and running as described in section Deleting Master Data in the Cloud
INTRODUCTION When the master data are sent from SAP to the Cloud (e.g. Activity Codes based on SAP Inspection Catalog Codes), the IDocs are generated – every IDoc corresponds to one master data object. The IDoc contains the main segment (different one, depending on the object type). The segment contains a field playing the role of an identifier of the object. E.g. in case of Activity Code based on SAP Inspection Catalog Codes the IDoc with IDoc Type /PACG/ECM_ITYPE_SRERRCOD is issued for every Activity Code. The IDoc contains a segment /PACG/ECM_IS_SRERRCOD, the field ID identifies uniquely the object in the Cloud:
Every FSM Cloud Connector IDoc contains a segment /PACG/ECM_IS_CONTROL, playing a role of a control segment. The field TRANSACTION_TYPE informs the Cloud whether the object is to be created in the Cloud (or updated, if it exists) or deleted:
'C' – corresponds to the creation/update request, 'D' – corresponds to the deletion request.
If you want to delete the given object in the Cloud, you must create an IDoc with TRANSACTION_TYPE = 'D'.
SENDING DELETION REQUESTS USING THE PROGRAMS SENDING THE OBJECTS Many programs sending master data from SAP to the cloud contain a checkbox "Delete flag", e.g.:
In that case the selected objects will be sent with TRANSACTION_TYPE = 'D' – they will be actually deleted in the Cloud. This approach can be useful if we have the master data object in SAP and we want to send it together with the information that it is to be deleted.
USING TRANSACTION /PACG/ECM_SEND_DELRQ It can be the case however, that the object does not exist in the SAP any longer and we want to delete it in the Cloud as well. In that case resending this object with deletion flag is problematic. In that case the transaction /PACG/ECM_SEND_DELRQ can be used. Two ways of usage of this transaction are possible:
We know the identifiers of the objects; we want to delete the object in the Cloud for the given identifiers. We do not know the identifiers of the objects, we rather would like to say "delete the objects which were created from SAP by the IDocs type X, created within last Y months".
In that case the IDoc with IDoc Type /PACG/ECM_ITYPE_OPERATION, Message Type /PACG/ECM_OBJDELREQ is used. The IDoc is generic, its data contains the object type used in the Cloud (e.g. ACTIVITYCODE) and the identifier sent by SAP (e.g. G5ZKAMCAU2).
Tip: Open the XSLT Transformation and locate the node "idElement" to find out, what Cloud Message Type should be used:
Deleting the objects for the given identifiers You know, that you want to delete the Activity Codes with the identifiers X1 and X2. Execute the Transaction /PACG/ECM_SEND_DELRQ with the following Selection Screen:
You provide the identifiers in the field "Object key":
The following protocol is generated:
Deleting the objects based on the IDocs sent You don't know the identifiers of the objects which are to be deleted. Instead the objects which have been created by the outgoing IDocs should be retrieved from the database, their identifiers should be collected and then the deletion request should be sent. You execute the program providing the selection criteria for the IDocs search:
Enter the following fields:
Created on: date range, when the IDocs were created.
It is good practice to execute the program with the parameter 'Write Identifiers on Screen" = X and "Test Mode" = X. In that case the outgoing IDocs will not be created and the identifiers determined by IDoc search will be written on the screen:
Once you have verified the identifiers, you can uncheck the "Test Mode" – the IDoc with deletion request will be sent to the Cloud:
Message Broker administration check if the web service of Message Broker is available from SAP. In order to do that, an FSM Cloud Connector menu should be opened (transaction code /n/pacg/ec while in SAP main menu) and Administration/Ping Message Broker option should be selected. Upon execution the program will either respond with a success message (connection works), network error message (network problem, service not available or listening on a different port than configured for the client proxy in SOAMANAGER transaction) or SOAP failure, which stands for a problem with web service/SOAP format check in Message Broker log file if it doesn't contain any error entries related with the messages received from SAP
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18 | Status 18 indicates, that the message has been sent to (and received by) Message Broker, but its reception has not been confirmed by the cloud. This may happen because of the following reasons: connection between Message Broker and Cloud has been broken, which could be an effect of network failure or of the Cloud being down problems in the Message Broker – please check Message Broker log and verify if there are no error entries related to the message processing message confirmation failed to be delivered – you may want to restart the Message Broker windows service and verify if this helps
Note: the Cloud always confirms the message reception, even if it fails to parse message, or so. Thus status 18 indicates communication problems, not the problems with the message contents. |
41 | Status 41 means, the message has been received by the cloud. If the data do not seem updated in the cloud, this could mean one of the following: the message was not correct and its parsing failed on the cloud, you may want to set Message Broker logs to DEBUG level, send the message again (e.g. by updating and saving the business object in SAP again) and check if the message contents are correct the message refers other objects, that are not present on the cloud (e.g. a service call refers an equipment, that has not been synchronized or has been deleted from the cloud), you may update references and send the message again (e.g. by updating and saving the business object in SAP again) there is a problem in the Cloud not related to the particular message, the case should be investigated by SAP
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Object not created in SAP
Symptoms: object is created/updated in Cloud, but the changes are not transported to SAP. The following steps are to be taken:
Check if an IDOC for given object exists
Check if an inbound IDOC for the given object has been created as described in section IDOC monitoring. If the IDOC doesn't exist, there can be two possible reasons:
