External Service Order

An order used for collecting costs when an external customer car is repaired. All costs for the labor values and parts that are necessary to repair the car are collected in the header internal order of the external service order and billed with an external billing document. The costs remain in the header internal order until the car is repaired.

You use the external service order to enter everything necessary to repair an external customer car. To do so, you enter order items with different item categories. During the life cycle of an external service order, the system posts costs for these items. The costs are collected and parked on the header internal order of your external service order. This is done because whereas costs and revenues are mostly realized at different times in the process, to fulfill the cost of sales accounting they should be available together for further analysis in Profitability Analysis. Moreover, you can create down payment requests, which your customer can pay in the cash desk. With partial or total billing of your external service order, an invoice is generated. The revenues from the invoice are posted to the header internal order. Costs and revenues are posted together with line item reposting to the bill-to party internal order. For each split header job combination, the system automatically creates an invoice and a bill-to party internal order with settlement rules. If the company wants to do profitability analysis, you can settle the bill-to party internal orders to CO-PA with Actual Settlement: Order (transaction KO88) . The number of split header job combinations created depends on each individual business scenario and weather you need the split functionality to build it up in your external service order. If required, you can also create splits to other external and/or internal order types.

Integration

The external service order is involved in the following:

• Enter labor values where you can do activity allocation or time management
• Add part items

For parts that you have in your storage location, you can do an availability check and post the goods issue out of the warehouse.

• Purchase parts that you do not have in your storage location
• Create splits to different bill-to parties
• Create down payment requests for customers