Vehicle Returns

You can use this process to return a vehicle, including its accessories, after it has been sold. The customer may wish to return the vehicle to the dealer, for example, if the vehicle has a defect.

Prerequisites

• The vehicle has been sold. In other words, a vehicle sales order exists; the vehicle returns order has to be created with reference to this vehicle sales order.
• In Customizing for Vehicle Sales and Service under Order > Order Type > Define Order Type, you have checked that the VSS document category H is set for the vehicle returns order (order type 3100).

Process

1. The service manager or service advisor creates a return order in one of the following ways:
   • By calling up Copy Order (transaction /DBE/ORDER05) for the reference vehicle sales order for which the returns order is being created
   • By calling up Vehicle Search (transaction /DBE/VSEARCH) and using the function Order and then Copy in the vehicle master
   • By calling up Order Processing(transaction /DBE/ORDER) on the overview screen for the VSS order by using the function Copy
     The system executes the VMS action QROR (Create Return Order).
     Status QR10 (Return Order Created) is assigned to the vehicle.
     The document flow of the vehicle returns order shows the vehicle sales order as a reference document in the VSS order via Goto > Document Flow.
2. The service manager or service advisor creates a goods receipt for the vehicle.
   The system checks whether this goods movement is allowed for the vehicle return. If the return is not allowed, the system displays an error message. If the return is allowed, the system executes the VMS action QRGR (Goods Movement for Vehicle Return).
   The vehicle has the status QR15 (Goods Receipt Done).
3. The service manager or service advisor creates a billing document. The system checks whether the creation of a billing document is allowed. If it is not allowed, the action returns an error and thus prevents further processing. If it is allowed, the system executes the VMS action QRBD (Create Invoice for Vehicle Return).
   Status QS20 (Customer Assigned) is assigned to the vehicle.

Result

The vehicle returns order has been processed, the VMS status of the vehicle returns to QS20 Customer Assigned and you can create a new vehicle sales order.