/
Assign RP to service order and find matching technician

Assign RP to service order and find matching technician

  • Assign the profile to a service order

  • Find a matching technician for the new activity in SAP FSM

 

Please note that the below described process depends on BAdI implementation for ‘REQUIREMENT’ objects. With the default BAdI implementation, ‘REQUIREMENT’ objects are transferred for activities based on the requirement profile assigned to a related service order operation.

Learn more: /PACG/ECM_TRIG_REQ – Requirement

 

1.1 Assign requirement profile to a service order operation

 

Go to transaction IW31 to create a new service order. After filling all necessary information in the Header Data tab, go to the Operation tab. Choose your operation and click option “Internal”.

 

Enter the name of the requirement profile in the ‘Qualifications’ block. Release and save the service order.

An idoc of type /PACG/ECM_ITYPE_REQUIREMENT should be generated. The REQUIREMENT object connects the new activity with a tag (in this case the tag is qualification ‘Training qualification 1’).

1.2 Find matching technicians in SAP FSM

Find the newly created activity on the Planning and dispatching board. Right-click on the activity and choose “Find Matching Technician”.

 

You will see list of technicians displayed on the sidebar. The number of blue dots shows how suitable a technician is for the chosen activity.

 

Related content

Skill/Tag Assignment
Skill/Tag Assignment
More like this
Configuration Steps
Configuration Steps
More like this
/PACG/ECM_TAGF - Tag Filter
/PACG/ECM_TAGF - Tag Filter
More like this
Differences between Reservations and Absences
Differences between Reservations and Absences
Read with this
/PACG/ECM_TRIG_REQ – Requirement
/PACG/ECM_TRIG_REQ – Requirement
More like this
Qualification deletion in SAP ECC/S4
Qualification deletion in SAP ECC/S4
Read with this

If you'd like to help us improve the documentation, please provide your feedback using the communication channels listed /wiki/spaces/PFCC/pages/1561427969. Learn about support possibilities here.