10.5 Close Complaint

Owned by Georgios Vasilakos (Unlicensed)
Last updated: May 18, 2023 by panagiota.gouliami (Unlicensed)
1 min read

When a complaint is in status 'Solution found' the user can follow a negative or a positive path in order to complete the flow.

Positive Scenario

If the sales person chooses a positive value like 'Accept Solution' the following selection could be 'Credit note/Voucher created' which is a final state

Negative Scenario

When the user selects status 'No Solution possible' as 'Bad solution' then the next step can be 'Does not accept solution' and then 'No solution possible' again and the process is completed with the status ' Start Workflow Retention'