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10.3 Escalate Complaint

10.3 Escalate Complaint

May 17, 2023

The user can escalate a complaint by choosing 'Escalate Complaint Case' from Actions . The user can add Notes and assign the complaint to a specific division depending on the nature of the case.


Complaints are escalated automatically after X hours based on Setup Key “AutomaticEscalationAfterXHour” (default 24 hours)



Looking for labels? They can now be found in the details panel on the floating action bar.

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