10.3 Escalate Complaint
- Georgios Vasilakos (Unlicensed)
- panagiota.gouliami (Unlicensed)
- Korina Charokopou (Unlicensed)
- vana.dimitrakopoulou (Unlicensed)
Owned by Georgios Vasilakos (Unlicensed)
The user can escalate a complaint by choosing 'Escalate Complaint Case' from Actions . The user can add Notes and assign the complaint to a specific division depending on the nature of the case.
Complaints are escalated automatically after X hours based on Setup Key “AutomaticEscalationAfterXHour” (default 24 hours)